Meet the Team Gaming Laboratories International - EMEA
NAME Miha Bizjak ROLE Account Manager EMEIA START DATE WITH GLI September 2022 COUNTRY OF BIRTH Slovenia COUNTRY OF RESIDENCE Slovenia LANGUAGES
Slovenian, English, Italian, as well as a little French and Polish REGIONAL RESPONSIBILITIES
Global with a focus on EMEIA markets EXPERTISE/BACKGROUND
I studied foreign languages and linguistics. I started my career in hospitality in Italy and Slovenia working in hotels and casinos, and after school, continued in the hotel
the communication was clear, transparent, and honest. On top of this, the role appeared to challenge me in all the right ways, with great possibilities to learn and real experts to learn from.
WHAT DO YOU ENJOY MOST ABOUT YOUR ROLE?
industry in Iceland. Later on, I worked for the Slovenian Ministry of Foreign Affairs for the duration of the Slovenian Presidency of the European Council. I also have an entrepreneurial background, working in the family business and in a startup accelerator and business centre.
HOBBIES/INTERESTS
Any type of physical activity – I hike, train with weights, run… Outside of sports, I am a bit of a cinephile and one of those people that think they watched everything already.
WHY DID YOU JOIN GLI?
GLI appeared to be a great workplace with great people, and these impressions were more than confirmed during my time with the company. From the very beginning,
Finishing a project, helping a client with their roadmap to achieve their goals is always rewarding - particularly the appreciation when they receive a unique and all- encompassing service from GLI.
In short, everything. Being in touch with clients and having the gratifying feeling that I helped, learning new things from different departments every day, working with an amazing team at Gaming Laboratories International that never ceases to positively surprise, visiting clients and seeing them grow.
WHAT DO YOU LIKE ABOUT WORKING WITH CLIENTS?
Te relationship that develops through projects. Tat is something I cherish, and it is a good showcase of how good business practices translate into great personal relationships.
I fully appreciate being part of this global company that puts such an emphasis on the team and the clients. A very strong positive point is also a clear and positive relationship with management. I always feel supported, listened to, and appreciated. It is the best work environment I have experienced, and it inspires a strong feeling of belonging.
WHAT ARE THE BIGGEST CHALLENGES?
A challenge is keeping up with the constant global market growth. But I think that GLI, expanding in new and established markets, opening new offices around the world, and consolidating its presence in emerging markets like India, does a great job managing this challenge.
WHAT RESPONSIBILITIES DO YOU HAVE IN YOUR ROLE?
I am responsible for communicating with clients and the technical teams on projects, understanding their needs, and helping to make the process as easy and clear as possible. As the client’s first contact, I guide them through the certification process from start to finish, help with questions, and share the right information.
NAME Agata Duszkiewicz
ROLE Account Manager EMEIA
START DATE WITH GLI March 2024
COUNTRY OF BIRTH Poland
COUNTRY OF RESIDENCE England
LANGUAGES Polish, English
REGIONAL RESPONSIBILITIES Predominantly the EMEIA region
EXPERTISE/BACKGROUND P34 WIRE / PULSE / INSIGHT / REPORTS
My background before joining GLI was in the payments industry.
I worked for companies which provide B2B and B2C payment options to casinos and players, so I already had experience in the gaming industry.
HOBBIES/INTERESTS
In my spare time I love anything to do with adventure and animals.
I can usually be found doing something high adrenaline and exciting like skydiving or hiking or I
am somewhere on a farm with my dog.
I really like to learn about and experience different cultures. I also like to take on new challenges and my newfound hobby is horse riding.
WHAT RESPONSIBILITIES DO YOU HAVE IN YOUR ROLE?
My role as an Account Manager is to ensure my clients have a main point of contact who they are comfortable reaching out to.
Whether it’s small or big queries, I support them with their ongoing and upcoming projects. I help clients take their products across the world.
WHAT DO YOU ENJOY MOST ABOUT YOUR ROLE?
What I like the most about my role is being able to support my clients from start to finish, celebrate their
successes, and the relationships I build on the way.
WHAT ARE THE BIGGEST CHALLENGES?
Te biggest challenge for me is staying on top of ever-changing regulations, while learning the current ones.
WHY DID YOU JOIN GLI?
I joined GLI because I wanted to stay in the industry while doing something completely new.
WHAT DO YOU LIKE ABOUT WORKING WITH CLIENTS?
Te biggest challenge for me is staying on top of ever-changing regulations, while learning the current ones.
Te support I receive from my team at Gaming Laboratories International and teams I work with has been amazing.
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