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Pulse


Responsible Gambling BIRCHES HEALTH


The fastest growing segment of our patient population is without a doubt sports betting. Our research shows that a needed concentration must be on the 21-to-40-year-old sports betting demographic to ensure best-in-class clinical outcomes.


Increasing awareness of specialised resources and treatment like Birches Health is vital to guaranteeing regulated platforms are a central component of a healthy ecosystem. With the now widespread proliferation of sports betting and iGaming products, we all play a part in ensuring gambling harms are minimised.


Whilst problem gambling can affect anyone from any walk of life, have you found certain demographics to be typically more susceptible than others?


While gambling disorder may be the majority of our patient population, due to the significant incidence of co-occurring disorders, our clinical specialties extend across the gambling, gaming, compulsive sexual behaviours, substance use disorder, and more.


Te fastest growing segment of our patient population is without a doubt sports betting. Our research shows that a needed concentration must be on the 21-to-40-year- old sports betting demographic to ensure best-in-class clinical outcomes.


How does Birches Health collaborate with operators and professional leagues in the pursuit of bettering players' financial and mental health?


Birches Health closely collaborates with operators and professional leagues to create a healthier and more responsible gambling environment. Our primary focus is on increasing public awareness of problem gambling and promoting a holistic approach to awareness, prevention, treatment, and recovery services.


What more can be done by operators and professional leagues in terms of responsible gambling messaging?


Operators, professional leagues, and teams play an incredibly important role in promoting responsible gambling. Engaging with consumers as soon as they are onboarded can make all the difference to providing a sustainable player experience and ensuring individuals do not escalate at-risk behaviours.


Clearly communicating with individuals who decide to gamble at this stage can set a tone of


awareness of resources, treatment options and mindfulness, helping users recognise and resolve potentially risky behaviours before they escalate.


Another strategy is the approach we’ve taken with partners where Birches Health services are directly integrated. Tese integrations ensure that players can quickly find and utilise professional help when needed, without having to seek out external resources. Tis reduces the barriers to accessing support and makes it a seamless part of the user experience.


An unrelenting commitment to digital integration with specialised, comprehensive programmes for care and resources is essential. Te options available through Birches Health provide players with support systems that span educational materials, self-assessment tools, and direct access to counselling services.


What are your thoughts on the standards, policies and procedures proposed by the UK's pending gambling legislation? Are there any positive changes being implemented from a player health perspective? Where do you see areas for improvement?


Te impending UK gambling legislation revolves around several promising standards, policies, and procedures that are aiming to significantly enhance player health and safety. Increasing access to treatment for individuals struggling with gambling-related issues can only be a good thing.


Financial vulnerability checks are another worthy aspect of the UK legislation. Te underlying thesis behind these checks is sound, aiming to identify and protect individuals who


may be at risk due to financial instability.


However, the true success of these measures rests on their effective operational rollout. Implementing these checks in a low-friction and practical manner is a must to avoid complications and to ensure they serve their intended goals.


How is Birches Health looking to expand its programme of gambling-specialised care?


We’ll be scaling up our specialised services for 18- to 40-year-old sports bettors as we recognise the unique challenges faced by this demographic.


We’ve already launched new resource programmes designed for individuals eager to educate themselves about potentially at-risk behaviours before they require treatment. Tese programmes will offer early intervention and awareness, empowering individuals to recognise and address gambling issues proactively.


Additionally, we are bringing our specialised care programmes to more regulated states across the U.S. Tis expansion is crucial to making our services accessible to a broader audience and ensuring that more people can benefit from our expertise in gambling-related care. Working with more expert counsellors is also something we’ll look to do as it strengthens the support system for our clients.


Lastly, we are making sure our service is as accessible and flexible as possible, as we firmly believe there should be no rigid criteria to receive support. Our treatment courses are created to be inclusive and adaptable, meaning that anyone who needs help can access it.


We’ll be scaling up our specialised services for 18- to 40-year- old sports bettors as we recognise the unique challenges faced by this demographic. We’ve already launched new resource programmes designed for individuals eager to educate themselves about potentially at-risk behaviours before they require treatment. These programmes will offer early


intervention and awareness, empowering individuals to recognise and address gambling issues proactively.


NEWSWIRE / INTERACTIVE / MARKET DATA P163


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