Meet the Team Gaming Laboratories International - EMEA
NAME Francesca Badon ROLE Senior Account Manager START DATE WITH GLI
I started working with GLI nearly five years ago, and it’s been an exciting five years.
COUNTRY OF BIRTH
I was born and raised in Venice, Italy.
COUNTRY OF RESIDENCE
I have lived in both Malta and Portugal, but I’m now back in Italy. LANGUAGES
Italian is my main language but I also speak English and French REGIONAL RESPONSIBILTIES
I cover all markets that GLI accredits, but the clients I manage are based in Europe, so I would say I
NAME Antonino Santangelo
ROLE Senior Account Manager
START DATE WITH GLI October 2016
COUNTRY OF BIRTH Italy
COUNTRY OF RESIDENCE
As a Sicilian living in Malta for over 30 years now. LANGUAGES
Italian, English, Spanish, French and Maltese
REGIONAL RESPONSIBILTIES Worldwide
EXPERTISE/BACKGROUND I have worked in the iGaming Sales,
P34 WIRE / PULSE / INSIGHT / REPORTS
mainly cover the EMEA region. I also work with Italian land-based operators, which means I can visit them regularly and communicate and converse with them in their native language.
EXPERTISE/BACKGROUND
I have worked in the iGaming industry for nearly a decade, and it’s been an exciting time where I have grown personally and developed my career within the sales and customer services area.
From my first experience working in gaming, I knew that what I enjoyed most was being an account manager and focusing on building strong collaborations with clients representing the company I work for.
Compliance and Leadership HOBBIES/INTERESTS
Spend quality time and travelling with my family. Coaching football at Melita Football Nursery. Cinema and fishing during the weekend.
WHY DID YOU JOIN GLI?
I decided to join GLI because they are the leader in compliance testing laboratories. At that time in my career, I had already covered many areas in the iGaming industry, and since I like to learn and have fresh challenges, I decided to focus on a new adventure where there was a possibility to improve my knowledge and take myself out of my comfort zone.
WHAT RESPONSIBILITIES DO YOU HAVE IN YOUR ROLE?
My responsibilities are to make sure that key clients are fully satisfied with our services and meet deadlines for their time to market. I also have the responsibility for developing the potential of new account managers
to the GLI EMEA team to help them be the best they can be when supporting our customers.
WHAT DO YOU ENJOY MOST ABOUT YOUR ROLE?
Te fact that there is always a new jurisdiction or additional product requirement to learn and that makes the work I do interesting and fun every day.
WHAT ARE THE BIGGEST CHALLENGES?
When you work with global clients, the different time zones can be a bit of a challenge when it comes to organising meetings, but having offices and experts globally enables
HOBBIES/INTERESTS
I do like travelling, walking, trekking, reading books, and watching movies mainly based on true stories, as I have a passion for people and learning about their real-life stories.
WHY DID YOU JOIN GLI?
At that time, I was very curious about discovering the regulatory world and all that GLI has to offer. I was also interested in working for a big corporation such as GLI, covering all partners worldwide.
WHAT DO YOU ENJOY MOST ABOUT YOUR ROLE?
I enjoy having new challenges every day and finding the right solutions to help our clients achieve success.
WHAT RESPONSIBILITIES DO YOU HAVE IN YOUR ROLE?
My main responsibilities are operating as the lead point of contact for our clients at any time. It’s about building and maintaining strong, long-lasting customer
relationships together with overseeing customer account management and listening to client needs.
WHAT ARE THE BIGGEST CHALLENGES?
I work hard with my clients to earn their trust and to help them feel we are more than a vendor – we are a partner. I want them to feel like they can call me for support and not just when they need a project completed.
WHAT DO YOU LIKE ABOUT WORKING WITH CLIENTS?
I enjoy building long-term relationships with clients and seeing how the work we do at GLI helps them grow their businesses and achieve their business goals.
ANYTHING ELSE YOU WANT TO ADD ABOUT WORKING WITH GLI?
GLI is like a family to me, and it’s thanks to our well-established internal departments that I can make my job successful and help my clients be successful too.
us to best support our clients wherever they are based. Cultural diversity or language barriers can sometimes create challenges, but I am adaptable and always find a way to understand clients’ needs and come up with solutions.
WHAT DO YOU LIKE ABOUT WORKING WITH CLIENTS?
I like that we meet clients who are experts in their field and are driven to succeed. Tey are people we enjoy getting to know and spend time working with, and in turn, they appreciate our positive can-do approach to delivering for them. We make time to visit our clients and build a positive relationship with them. I believe having a good working relationship with our clients is one of the reasons I love this job.
ANYTHING ELSE YOU WANT TO ADD ABOUT WORKING WITH GLI?
I feel honoured to work with such a world-leading gaming company, and I see my future here for many more years.
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