1. Service Delivery 2. Service Support 3. Planning to implement Service Management 4. ICT Infrastructure Management 5. Applications Management 6. Security Management 7. The Business Perspective 8. Software Asset Management (companion guide)
ICT = Information and Communications Technology Service Delivery
• What services must the data centre provide to adequately support the business?
Service Support
• How does the data centre ensure that the customer has access to the appropriate services?