• Whether IT is provided as a chargeable service or merely as an internal function, ITIL ensures delivery of consistent and efficient IT services.
• Better Cost Efficiency
• ITIL recognises that services are constrained by budget. However, ITIL objective is to ensure efficient use of limited resources to a deliver services to a defined standard
• Better Motivation & Productivity
• ITIL recognises that staff are the key to IT service delivery, and encourages awareness and recognition of good practice and development of professional skills.