Troubleshooting Methodology Common Configuration Issues
Hosts and HBAs
• Symptom: HBA installation problems:
– Check PC BIOS scan to verify that PC recognizes the HBA:
• Verify that HBA is properly seated • Try HBA in another slot • Try HBA in another machine • Download the latest firmware and re-install
– If system freezes on startup:
• Check for bad cables and PCI device conflicts
• Disconnect the cable from the HBA and reboot. If the problem goes away, check the connections. If the problem persists, check for a PCI bus conflict
• Try the HBA in another machine
There can be several issues when installing HBAs, from the HBA being recognized by the BIOS to successfully logging into the switch. Try to identify where in the sequence the HBA is failing:
Look at the PC BIOS scan to verify that the PC recognizes the HBA card:
• Verify that the HBA is properly seated • Try the HBA in another slot • Try the HBA in another machine • Download the latest version of the HBA firmware and re-install