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1. An urgent change request was processed but could not be implemented as described.
According to ITIL Service Management, what group in the organization should be notified of the discrepancy? a. Availability Management b. Configuration Management c. Change Advisory Board d. Service Level Management
2. You are planning to implement synchronous remote disk mirroring. According to ITIL, which step needs to be taken to ensure a successful and supported implementation? a. verify the plan with the vendor(s) b. test the configuration for operability c. verify that the configuration is supported by the network provider d. verify that the vendor's interoperability matrix is up to date
3. What is the purpose of the Assessment Phase? a. Monitor, tune and upgrade the solution b. Catch problems in the lab c. Gather and analyze business and infrastructure data d. ‘Hardwire’ the plan