Ivan Francia: One of the biggest technical challenges in virtual sports is ensuring real-time, uninterrupted delivery of the content, regardless of the operator’s infrastructure. Since there is no external verification source for virtual game results, even a short transmission failure can cause serious trust and operational issues. Another major challenge is adapting to varied technical environments — not every market has the same level of connectivity or hardware.
We need to guarantee that our system performs reliably in both high- tech and low-bandwidth conditions. Tis requires continuous optimisation of data efficiency, resource usage, and fail-safe mechanisms. Ultimately, the key challenge is to maintain high-quality,
Yesika Rodriguez, Business Development Manager: Customer expectations are becoming more complex and diverse, and they vary significantly depending on the operator’s market experience, local regulations, and overall business vision. What works well in one region might not be suitable in another, so it’s essential for us to approach each partnership individually.
At DS Virtual Gaming, we take time to engage in detailed discussions with every client to understand their specific goals and operational needs. Tis allows us to adapt our offering and provide tailored solutions that align with their strategy. It’s not just about delivering a product - it’s about supporting performance. A big part of our
YESIKA RODRIGUEZ Bus. Dev. Manager DS Virtual Gaming
I firmly believe that we haven’t yet created our best product - there’s always room to improve and innovate to better serve diverse needs. Each achievement motivates us to push further and develop solutions that truly please all our partners. Tis continuous drive for excellence and growth is what excites me the most about the future.
low-latency, and consistent service across all markets - and that’s something we’ve become highly specialised in over the years.
What emerging trends or technologies are central to DS Virtual Gaming’s strategy going forward?
Ivan Francia: AI is becoming increasingly central to our strategy, and we see it as a transformative force across every industry — including ours. At DS Virtual Gaming, we’re already integrating AI to optimise processes, automate support, and enhance system efficiency. It’s not just a trend; it’s a practical tool that’s helping us save time, reduce resource use, and deliver even greater reliability and performance. As we move forward, AI will continue to play a key role in how we innovate and scale our operations.
How are customer expectations from a virtual sports provider changing?
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development efforts goes into creating tools, features, and configurations that help operators optimise results in their specific environment. Flexibility and collaboration are more important than ever.
What’s DS Virtual Gaming’s approach to maintaining client relationships?
Yesika Rodriguez: It may sound simple, but the foundation of our client relationships is active listening. We fully recognise that we’re not physically present in every operational market — we can’t know the day-to-day realities as well as the operators themselves do.
Our clients know their markets and their players better than anyone, so our role is to listen carefully, understand their feedback, and respond with the right solutions. Tis approach builds trust and helps us adapt quickly to real-world needs. At the end of the day, long-term
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