Gaming Leader’s Summit 2025 Payments, Compliance & Collaboration
At the Payments, Fraud & Compliance Gaming Leaders’ Summit 2025, operators, regulators, and innovators explored how AI, payment orchestration, and cross-sector collaboration are redefining compliance, player protection, and market sustainability.
Te 2025 Payments, Fraud & Compliance Gaming Leaders’ Summit, held at the Hilton Syon Park, London between May 20-21, brought together regulators, operators, and innovators for two days of in- depth discussion focused on the industry’s most urgent challenges and forward-looking opportunities. Key themes included the growing role of AI, evolving regulatory frameworks, and the importance of cross-industry collaboration to ensure compliance, protect players, and support sustainable growth.
AI AND DATA-DRIVEN INNOVATION Several sessions explored how artificial intelligence is transforming the gambling ecosystem. Experts discussed the application of AI in fraud detection, payment security, dynamic risk profiling, and identity verification. While AI was seen as a tool for operational efficiency and player protection-particularly in detecting problem gambling in real time - panelists also warned of its potential misuse and the need for regulation. Speakers agreed that any AI implementation must be underpinned by sound data governance and human oversight to avoid bias and ensure explainability.
OPEN BANKING AND FRICTIONLESS PAYMENTS Open banking featured prominently as a promising avenue for both enhancing responsible gambling checks and streamlining payment flows. Tough regulatory inconsistencies and user experience challenges remain, the industry is increasingly viewing account-level data as critical for affordability assessments and source-of-funds validation. Payments orchestration, meanwhile, was framed as essential to navigating global complexity - particularly in emerging markets where infrastructure is fragmented.
PLAYER ONBOARDING AND SAFER GAMBLING Te summit addressed the need to balance onboarding efficiency with fraud prevention. New approaches to device intelligence and synthetic identity detection were discussed, with data-sharing
consortiums cited as key tools for industry-wide fraud mitigation. In parallel, sessions on safer gambling stressed the role of personalisation, marketing controls, and technological interventions like facial recognition and behavioural analytics. Stakeholders noted that progress hinges on both technology adoption and greater data collaboration.
REGULATORY COMPLEXITY AND MARKET EXPANSION Across multiple sessions, regulatory fragmentation emerged as a critical concern. Operators entering new markets, such as Brazil and the UAE, must navigate a mix of local expectations, emerging legislation, and legacy grey-market activity. Regulators from the UK, Netherlands, and Sweden shared strategies to maintain high levels of channelisation while clamping down on illegal operations. Calls for more consistent international regulatory cooperation and clearer reporting frameworks were a recurring theme.
AML AND COMPLIANCE EVOLUTION Anti-money laundering (AML) regulation was another central topic, with discussion focused on harmonising rules across jurisdictions and using AI to support identity verification and transaction monitoring. Delegates noted the rising importance of proportionate, explainable AI under the EU AI Act and stressed the need for compliance teams to evolve alongside legislative and technological developments.
CONCLUSION Te summit closed with a clear takeaway: as the industry faces increasing complexity and scrutiny, progress will rely on innovation and coordinated action. AI may offer transformative benefits, but its value depends on responsible use, regulatory clarity, and inclusive design. Collaboration -between operators, suppliers, regulators, and policymakers - is essential to ensuring a compliant, customer- centric, and future-proof gambling ecosystem.
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