Day in the life Age of change
Simon McGee is the Home Instead Senior Care franchisee for Chichester and Bognor Regis. Here, he describes a typical day…
6.00am I’m incredibly lucky to live 200 yards from the coast, and since opening my Home Instead franchise I’ve made the most of it. I now get up around 6.00am and head down to the beach with the dog for some morning exercise, before coming back to cook breakfast with the kids. None of that was possible when I was commuting to my job in the City as head of product for a fi nancial technology company.
8.30am
I’ll grab a coff ee and meet with my team to catch up. Our training room is furnished with items from the house of my late grandma, who was cared for by Home Instead Senior Care’s Eastbourne franchise, which is how I was introduced to the company. I loved their philosophy, continuity of care, visits lasting an hour and relationship-led approach. To have my grandma’s belongings here is really special and it means that when we’re training our CAREGivers, they’re learning in a ‘typical’ environment, rather than in a modern training room.
10.00am
A lot of my time is spent out in the local community. It may be that I’m delivering a talk at a residents’ meeting about the support we off er or attending an event run by a local charity to catch up on what’s
2.00pm We run a monthly memory café event that takes place in the local pub, making it accessible for our community. Each event has 50 to 60 people, mostly living
200 |
BusinessFranchise.com | October 2017
going on in our community. At Home Instead, dementia care is a big part of the support we provide and it’s incredibly important to me. I’m a dementia champion for the Alzheimer’s Society, so, once a month, I deliver a Dementia Friends session to our new employees, which is a great complement to the bespoke City & Guilds qualifi cation in dementia care that Home Instead CAREGivers can undertake.
12.00pm
Our CAREGivers are in and out of the offi ce throughout the day, whether it’s for training, to pick up or drop off documents, or to talk to the team about their clients. The most fulfi lling part of my role is seeing our CAREGivers doing what they love. It’s incredibly satisfying to give people the right job and then hear the extraordinary client feedback. I make sure that our 45 CAREGivers know I’m here for support, and at least once a week I’m usually contacting one of them to thank them for going above and beyond for our clients. I also make a point of contacting all our new CAREGivers in their fi rst month to get their feedback and ensure they feel engaged.
with dementia. Some will be our clients but many aren’t; it’s important to develop relationships in the community. We usually run it as a vintage tea party with a quiz. Music plays a big part, as it’s stimulating for people’s memories. If we’re not holding an event, I’ll either head out of the offi ce to meet some of our 65 clients in their homes or I’ll be looking after the ‘business’ side of our franchise. It’s important to me to hear from our clients and their families about what we’re doing well and where we can improve. We have a strong franchise network and I will visit other offi ces or they’ll also come to us; sharing best practice and peer support is important. Before leaving the offi ce for the day, we’ll discuss the on-call rota for that evening. As an offi ce, we’re on call until 10.00pm – it’s important to off er support and advice to our CAREGivers while they’re out in the community delivering care. While I feel a huge sense of responsibility in owning a franchise in the care sector, I also feel the most fulfi lled I ever have. No two days are the same and my life has changed for the better – all while helping to achieve Home Instead’s mission to change the face of ageing.
franchiseinfo@homeinstead.co.uk
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187 |
Page 188 |
Page 189 |
Page 190 |
Page 191 |
Page 192 |
Page 193 |
Page 194 |
Page 195 |
Page 196 |
Page 197 |
Page 198 |
Page 199 |
Page 200 |
Page 201 |
Page 202 |
Page 203 |
Page 204 |
Page 205 |
Page 206 |
Page 207 |
Page 208 |
Page 209 |
Page 210 |
Page 211
