LEGAL SERVICES NEGOTIATION INFLUENCING
REPRESENTATION
METHODOLOGY
This report was developed using a structured and comprehensive approach to collect, analyse, and present data and case studies from the organisation 43 branches and its central services. The methodology employed includes the following steps:
1. Data Collection
1.1 Branch Workload Data Quantitative data was collected from all 43 branches to assess workload distribution across informal, formal, and legal representation. These categories were classified into:
•Prevention: Addressing member queries to resolve concerns at an early stage.
•Intervention: Supporting members during formal processes such as vetting issues or misconduct proceedings.
•Advocacy: Representing members in legal or negotiation-based activities.
1.2 Case Study Narratives Branches submitted narrative case studies providing qualitative insights into key activities, including:
LOOK AT THE LOCAL WORK
•Legal Cases: Specific instances where branches supported members with legal claims or representation.
•Influencing: Examples of advocacy efforts with external bodies or government stakeholders.
•Negotiation: Situations requiring mediation or resolution of disputes.
All case studies were anonymised to ensure confidentiality, except for those explicitly consented.
1.3 Legal Claims Data Comprehensive data on centrally managed legal claims was collected from 1-Jan-21 to 30-Jun-24. Data was categorised into:
•Insurance and Benefits •Legal Assistance and Advice •Welfare and Support •Personal Injury •Conduct/Performance •Employment/Discrimination •Pension and Ill Health Retirement
MEMBER VALUE REPORT 2. Data Processing and Regional Representation
Individual branch data was collated and grouped by region to provide a regional perspective on workload distribution, legal claims, and case study themes.
Aggregation ensured that regional patterns and trends could be identified.
3. Data Analysis Quantitative data was analysed to identify trends, workload distribution, and the impact of representation activities across branches and regions.
Qualitative data from case studies was reviewed for recurring themes, best practices, and unique challenges, providing a narrative context to the quantitative findings.
Regional summaries were developed to ensure a holistic representation of the data, balancing branch-specific and region-wide insights.
4. Ethical Considerations
All case studies were anonymised unless explicit consent for identification was provided by the branches.
Data confidentiality and security were prioritised throughout the collection and analysis processes to protect sensitive information related to members and branches.
This methodology ensures that the report reflects a balanced, evidence- based view of the organisation's representation work, combining quantitative and qualitative insights to highlight trends, challenges, and successes across all branches and regions.
MORE DETAIL ON CATEGORIES HERE
One Federation – Putting Members First
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