Before you Travel Peace of Mind and
Quality of Service Peace of Mind
Explore is a fully bonded Tour Operator licensed by the Civil Aviation Authority (CAA) and by ABTOT. We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 2595).
All the fl ights and fl ight-inclusive holidays* in this brochure or on our website are fi nancially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL Certifi cate**. Please ask for it and check to ensure that everything you booked (fl ights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about fi nancial protection and the ATOL Certifi cate go to
http://www.atol.org.uk/ATOLCertifi cate
*The fl ights and fl ight- inclusive holidays we arrange are ATOL protected providing they are made available in the UK.
**ATOL Certifi cates will be issued for all fl ight and fl ight inclusive holiday bookings made on or after 1st October 2012. Although ATOL Certifi cates will not be issued before 1st October 2012, all fl ight and fl ight inclusive holiday bookings made prior to this date will also be protected by the ATOL scheme as referred to in our booking conditions.
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Explore has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.
No. 5207
In the event of Explore’s insolvency, protection is provided for non-fl ight packages commencing in and returning to the UK and other non-fl ight packages excluding pre- arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Explore. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-fl ight package.
Foreign Offi ce Travel Advice The Foreign & Commonwealth Offi ce (FCO) Travel Advice Unit (
www.fco.gov.uk/travel) provides detailed information about your destination. We strongly recommend that you read their comments about the country you are planning to visit; both when you book and again just before you leave. We monitor FCO travel warnings and advice and based on them, may cancel tours before departure, or re-route or make other changes to tours operating in or through the country concerned. Any decision we take about whether to operate or cancel a tour or make other changes will always be made in the interests of your safety and security. We will make these decisions at least four weeks before departure, unless we believe that local conditions will improve before the start of the tour. For further details please visit
ww.explore.co.uk/fco
Be prepared
Whilst we endeavour to provide as much information as possible in our brochure and individual Trip Notes regarding the areas our tours travel to, we would always recommend that you undertake some background research about the places you will be visiting and the type of climate and local conditions you can expect to get the most out of your holiday.
AITO quality charter The Association of Independant Tour Operators
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
Exclusive Membership
AITO sets criteria regarding ownership, fi nance and quality which must be satisfi ed before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
Financial Security
An AITO member is required to arrange fi nancial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This fi nancial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK Government regulations. Members are required to submit details of their fi nancial protection arrangements to AITO on a regular basis.
Accurate Brochures/Web Sites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
Monitoring Standards
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.
Sustainable Tourism
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status. Explore have achieved 5 star status.
Customer Relations
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Explore is a member of the Association of Independent Tour Operators. To contact the association visit
www.aito.co.uk or call 020 8744 9280.
134 For more information and to book, go online at
www.explore.co.uk
5048
Professional Service and Continual Improvements All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
2595
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