case study
Nikki began her career in the travel industry 26 years ago on a Tui youth
training scheme and spent 18 years with Thomson Holidays and Lunn Poly. After joining Royal Caribbean International in 2007 as a key account manager, Nikki was promoted to the role of head of national accounts for Royal Caribbean International, Celebrity Cruises and Azamara Cruises. In the course of seven
years at RCL Cruises, her role has grown and expanded throughout the course of six promotions. In January 2014 she
offers the Apple iLounge where guests can learn how to become a gadget whizz and even take an iPad tour of the ship’s renowned art collection. The cruise line’s newest
ships offer guests the chance to take in the sea air from a real grass lawn on the top deck.
Celebrity Cruises will
introduce Suite Class in 2015. Guests who choose
to stay in a suite will have access to an exclusive range of benefits including a suite-only restaurant, VIP lounge, butler service, complimentary premium drinks and more. Celebrity Cruises offers a
wealth of career options in the UK and overseas such as within the sales team, which is regularly on the road enjoying the face-to- face interaction of training
agents; matching guests with their perfect cruise in the UK-based call centre; or the marketing team, which works on creative campaigns to appeal to the new-to-cruise market. All employees are supported with an extensive online product training programme as well as the chance to experience the ships and career development.
was appointed as the first director of sales, UK and Ireland, for Celebrity Cruises. This followed the development of a dedicated team in the UK and Ireland serving just Celebrity Cruises for the first time, and in the same month the company was awarded Best Premium Cruise Line at the Travel Weekly Globe Travel Awards.
NICKI TEMPEST-MITCHELL director of sales UK & Ireland
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