Hayley Myers is head of tour operations at Hays Travel “My career with Hays Travel started in 2002 as an apprentice in our retail division. The training I gained, while working towards an NVQ in Travel Services, gave me a fantastic grounding in sales and service. The beauty of working at Hays is that we have the opportunity to transfer across divisions. In 2005 I moved to our commercial department. In 2010 I joined our Rising Stars Management Development Programme and was quickly appointed to team leader. I took the opportunity to further develop myself by attending our in-house management skills training. I was then promoted to long-haul product manager and enrolled on to a Management NVQ. Within 18 months I had become head of tour operating. Starting my career directly from school, I now head a team of 37 and am responsible for one of the fastest-expanding divisions of the business.”
Helen Roberts is head of direct sales at Kuoni Travel “After my A-levels I had intented to go to university, but a gap year spent travelling around Central America changed all that and I caught the travel bug. I joined Kuoni as a personal travel expert 10 years ago – I had to adjust quickly from hostels to the luxury market! After a stint in trade sales visiting travel agents across the north of England, I helped open the Kuoni store in High Street Kensington. Over the next few years Kuoni opened more shops and my job was to project- manage that growth, learning quickly about IT, marketing and recruitment. As part of a larger organisation I’ve been able to go on courses and learn more about finance, negotiation and presentation skills. Starting in sales provides a fantastic insight into the sharp end of business, gaining commercial experience plus customer service skills.”
Niccola Mignacca is sales director at Saga Holidays “I joined Saga Holidays in 1994 on a management training scheme and my first experience of a Saga holiday was working as a rep in Majorca for a month. Since then, I’ve worked in field staff management, customer relations and various operations teams until settling in the contact centre in 1998 and progressing through the ranks before becoming sales director. Since taking on the role our team has won customer service team of the year at the Customer Management National Customer Service Awards and best contact centre in London & South East at the Contact Centre Forum Awards; it is the team’s enthusiasm, passion and commitment to Saga’s customers that is one of my biggest motivations. Saga has provided me with some fantastic experiences and opportunities, with real responsibility from an early stage in my career.”
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