Training and Development Specialist external training companies go into organisations or work online with an employee or employees to help them get a specific qualification or skill. Other training providers, such as Travel Uni, work with suppliers such as tour operators or tourist boards to develop training pro- grammes. There is also in-house training and people who go into companies and train teams face-to-face. The main roles in the sector are trainers and assessors. There are also business development and sales roles that encourage companies to either take up a training scheme or develop one via the training provider.
Media
Magazines, websites and broadcast pro- grammes require journalists and producers who have specialist knowledge of destina- tions and travel. Jobs in magazines such as Travel Weekly, which reports on the travel industry, also require business journalism skills. Other roles include advertising sales, web development and print production.
Associations Most travel firms are a member of a con- sortium, group or association. The benefits of membership include greater business clout as the groups will often negotiate with suppliers on behalf of all members, as well as support in areas such as market- ing or IT. These groups have standards that
members must adhere to. For example, Abta members sign up to a code of conduct that includes the protection of money customers have paid for holidays where the law requires it. Individual members of the industry working at a senior level can also join a range of networking organisations.
Global Distribution Systems GDSs are the technology platform that suppliers such as airlines, hotels and car rental companies use to distribute their seats and beds, so agents can book the products. Roles include technol- ogy development and account management for clients.
Health and Safety This job assesses whether aspects of a holiday – such as the hotel – are safe and don’t risk customers’ health. As well as making checks and keeping records, health and safety staff suggest improvements. They train other staff and report on incidents.
21
Jade Taylor, 19, is in her second year of the Level 3 Extended Diploma in Travel and Tourism at Bridgend College
“My ambition is to work abroad as an events manager. I’ve always wanted to work within this sector and since starting my course the college has really helped me to make this ambition real by finding me a work placement at Viking Events and teaching an events management unit where I gained first-hand experience of organising an event. I’m currently applying
for a management course at the University of Western Australia for 2015.”
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