seasonal, but they can switch from summer to ski ‘repping’ to work through- out the year, or travel to a different part of the world. It’s a great first step into the travel industry and reps often have to deal with a wide range of situations – from greeting customers to dealing with complaints and accidents.
Tour Guides The tour guide can vary from someone who takes visitors around a specific attrac- tion to someone who leads a three-month trek through Asia. The main responsibilities are to ensure the tour runs smoothly and people see what they’ve paid to see. They need to educate and inform visitors, as well as set the tone for the tour.
Extras These include parking, hotels, pri- vate lounges and luggage services. These companies sell ‘add-ons’ that make an airport experience more comfortable. Commercial teams ne- gotiate deals with the suppliers such as hotels. Web devel- opers are important for the online business. Other roles include those that manage sales through other travel companies.
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Car Hire Within this sector there are car rental compa- nies such as Avis who supply the cars for people to rent. Then there are brokers or intermediaries such as
Holiday Autos, who market and sell car hire from a range of suppliers. These compa- nies will have product managers and com- mercial teams who ensure the products are marketed and negotiate deals and rates. Customer service and reservations staff take the bookings. Sales staff look after the business-to-business relationships with other travel firms and ensure these third parties sell as much of their product as possible.
Transfers These companies get passengers to and from their UK port or airport, or to and from their hotel in resort. In the UK, most of the companies offering trans- fers abroad are acting as an interme- diary and have agreements with local transfer companies in the resort. Roles include sales, commercial, web development and marketing.
Ports Ports such as Southampton, Liverpool, Newcastle or Do- ver are constantly devel-
find the role for you
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