CAROLINE NEWMAN Director of Compliance Te Pools
Compliance will continue to play a key role in enabling sustainable growth. By staying closely aligned with the business and maintaining a strong, collaborative culture, my role will be to ensure we continue to do things the right way while confidently moving the organisation forward.
building awareness and confidence, rather than something to be completed.
What skills are most underdeveloped in compliance professionals?
In my experience, some of the most impactful skills in compliance go beyond pure regulatory knowledge. Technical understanding is, of course, essential, but it’s often the broader, more practical capabilities that really elevate how effective compliance professionals can be. Understanding how the business operates, what teams are trying to achieve and the pressure they’re working under allows regulation to be applied in a way that is realistic, proportionate and genuinely effective.
Agility is becoming an increasing important part of that skill set. Te ability to adapt, challenge existing ways of working and look for smarter solutions is critical. Tat includes maintaining strong foundations: documentation, consistency of action, recording decisions and robust controls, while also asking where we can work more efficiently and how we can simplify without weakening standards.
Technology plays an important role in that evolution. Tere’s real opportunity for compliance teams to think more deliberately about how technology can support better outcomes; whether that’s improving oversight, reducing manual effort, strengthening audit trails or enabling more consistent decision making.
I encourage my team at Te Pools to think about the desired outcome first and to challenge themselves to step outside their comfort zones. Tis includes rethinking a process, exploring how technology could be better utilised or approaching a problem in a way we haven’t before.
Tat mindset helps compliance teams stay resilient, forward-thinking and genuinely embedded in how the business operates while continuing to uphold high standards.
126 How do you see your role as a Director of Compliance evolving?
It’s an exciting time to be part of Te Pools. Before I joined last year, the company had already delivered a successful rebrand, launched a national marketing campaign and welcomed a number of significant new hires, creating real momentum that carries us into 2026.
As Te Pools continues on its journey of modernisation and innovation, my focus will be on ensuring compliance remains firmly embedded within that progress. Te role will increasingly be about supporting the business as it evolves; understanding and managing risk, adapting to regulatory change and making sure strong governance underpins every step forward.
Compliance will continue to play a key role in enabling sustainable growth. By staying closely aligned with the business and maintaining a strong, collaborative culture, my role will be to ensure we continue to do things the right way while confidently moving the organisation forward.
What advice would you give to compliance professionals who want to future-proof their careers in an industry under constant scrutiny?
My main advice would be to stay adaptable. Regulation will continue to evolve and being open to change (both in regulatory expectations and technical innovation) is essential. Compliance professionals who stay curious and continue to develop their knowledge are far better placed to navigate the challenges that come with working in a highly scrutinised industry.
Equally important is mindset. Always acting in the right way, for the right reasons, helps keep compliance central to a company’s long- term success. I’d also encourage people to stay curious, ask questions and not be afraid to challenge respectfully, or ask “why”. Te willingness to engage, question and think critically is what helps compliance professionals remain relevant, credible and trusted in an industry like ours.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182
