FEATURED INTERVIEW: FRANÇOIS BOURIENNE, UKTRF “Because you get a different type
of customer,” he says. “You might get passengers who have been flying for football and had too much to drink. You can get guys who have been working offshore, come back and enjoy a few too many. You also get delays at the airport, during which people may be drinking too much, or people may have been drinking at home before they get to the airport. “You also get the issue very early
An example of the sort of communication highly visible at UK airports.
and other interested parties are not looking to place blame solely on the retailers; much to the contrary, it’s the F&B operators which they would like to see more regulated. When asked if he thought there
should be time or drink limits introduced at food and beverage outlets at UK airports, Bourienne was very clear. “No not at all. To start with I will
give this a bit of context. Ryanair keeps saying there’s no [alcohol] licence airside, but this issue isn’t black and white. The units are not licensed, but the operators all have a licence. “WDF and Lagardère both have a
licence to sell alcohol. All the food and beverage operators are licensed and their managers on duty are carrying the licence or are responsible for the licence.” So what does it mean, we asked Bourienne… “It means they are not allowed
to sell alcohol to under-age people, that’s why they all have ‘Challenge 25’ on their lanyards to make sure they don’t sell to under-age people. “They are also not allowed to sell
alcohol to anyone who is already inebriated, and they have to report them. They also have to log any
“Beyond the financial impact to the retailer, it’s a restriction of freedom for everyone.”
François Bourienne, UKTRF
38 TRBUSINESS
issues or any interventions in a book that they keep behind the bar. This is exactly the same process as a pub in the high street.”
Accountability stakes Interestingly, Bourienne discloses that these same food and beverage operators are actually more aware of these disruptive customers at the airport than they might be at one of their establishments on the high street. “They tell you that they do more in
the airport than what they do in the High Street,” suggests Bourienne. “So basically in the High Street if
they see someone who is creating trouble, the only thing they want to do is get him/her out of the bar. “What the customer does after that
they say is not their responsibility. However, at the airport they know that the disruptive customer is not going to go away. So they want to work with the airport and the police to find a solution.” Targeting the problem head
on required digging into incident logbooks and analysing the information closely, says Bourienne. “I am looking at all the incidents
for Glasgow Airport and 80% of the incidents – by incidents it may just be a verbal warning from the police – are all after 10am and tend to be more in the afternoon than in the morning, so I don’t think that the 10am ban is going to solve anything.” TRBusiness asked Bourienne why
these incidents are more likely to occur in the afternoon.
UKTRF’s Facebook campaign. OCTOBER 2018
in the morning as these flights attract groups who may have already been partying the night before. So in this instance it’s nothing to do with the airport and more to do with what they have been doing before they get to the airport.” So, as Bourienne has emphasised,
he does not believe that introducing the 10am ban is a solution to the problem and rather than eliminating disruptive behaviour by the few, it will penalise others unfairly. “A lot of people would like to enjoy
one drink when they go on vacation in the morning, but this would eliminate this freedom for them. You also get some other side
effects. We have a lot of flights to the US around 10am. For instance, at Glasgow, we get a lot of golfers from North America. They quite like buying a bottle of whiskey as a souvenir for their way back. This means they would be penalised as well.” Bourienne insists that all the
individual schemes are still working well to reduce the number of incidents, so now the focus is on educating those ‘abusers’ to prevent the number rising again. “So it’s all about awareness and
education so that people know the rules of the game before they fly and hopefully the police can then focus on more important matters in the future.” «
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