FEATURED INTERVIEW: FRANÇOIS BOURIENNE, UKTRF


UKTRF says 10am alcohol ban would ‘restrict freedom’ for the majority


UKTRF Chair and Commercial Director for AGS Airports, François Bourienne tells Charlotte Turner that a 10am alcohol ban at airports would not help to reduce incidents involving disruptive passengers. However, better education of the penalties connected with drink- related misbehaviour will…


A


lthough most UK airports have an individual scheme in place to tackle incidents


involving disruptive passengers, earlier this year UK Aviation Minister, Baroness Sugg launched an initiative bringing together multiple airports, travel retailers and airlines, which specifically addressed excessive drinking at airports and on airlines. The ‘One Too Many’ summer


campaign reminded passengers of the costs of drinking to excess when travelling by air. These include the risks of being


denied boarding, having a plane diverted and the associated costs that include heavy fines, up to two years in prison, an airline ban and a diversion fee of up to £80,000 ($104,000) for the most serious in- flight incidents. The campaign was also rolled out via a national Facebook and


OCTOBER 2018


Instagram social media campaign and in ten pilot airports across the UK. Building on the UK Aviation


Industry Code of Practice on Disruptive Passengers, the campaign was the first of its kind to bring the UK Travel Retail Forum (UKTRF), the Airports Operators Association (AOA), the International Air Transport Association (IATA) and Airlines UK (AUK) together. François Bourienne, Chair of the


UK Travel Retail Forum (UKTR) and Commercial Director for AGS Airports (which owns Aberdeen, Glasgow and Southampton airports) told TRBusiness how the campaign came about. “We all have our own schemes


anyway,” says Bourienne. “So for instance at Glasgow we call it ‘Campus Watch’ and it was started in 2013. There is a similar scheme at


Gatwick. In addition, Bristol have one, Birmingham have one and when we all talked together (as members of the UKTRF) what we realised was that even though we all have our own schemes, it’s not very well-known what we do, because there is no umbrella brand. So we felt that we were losing impact.” By coming together with the


retailers and the food & beverage operators, it was felt the message could be communicated more effectively to passengers. Secondly,


“It’s incumbent on the airports to introduce these preventative measures to curb excessive drinking and the problems it creates, rather than allowing passengers to drink to excess before their flights.”


Ryanair TRBUSINESS 35


Above: A 10am alcohol ban would be restricting freedom for the majority of passengers, says François Bourienne.


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