October 2018 - ESTABLISHED 1997 -
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TRBusiness Volume 21, Issue 10 October 2018 Contents
Malaysia Airports’ sales surge..... 23 Combined duty free sales at KLIA and KLIA2 were up by 5% in the first six months of 2018. Andrew Pentol reports.
Regulatory landscape changes.... 24 ETRC Secretary General Keith Spinks gives an update on regulatory challenges facing the DF&TR industry.
Schäfer AR in Stuttgart................. 27 Schäfer Airport Retail is targeting a total of seven stores by next summer. Andrew Pentol speaks to Managing Partner John Woodhouse.
TFWA President’s final Cannes.... 28 This year’s TFWA Cannes is Erik Juul- Mortensen’s last as President of the association. As Charlotte Turner, discovers he is not preoccupied with the past.
SUBSCRIBER ONLY CONTENT
Morning ‘booze ban’ mooted......... 35 UKTRF Chair and Commercial Director for AGS Airports, François Bourienne, tells Charlotte Turner that a 10am alcohol ban at airports would not help reduce incidents involving disruptive passengers.
Behind the scenes at TFWA.......... 39 TFWA Conference Manager Michele Miranda outlines to TRBusiness the rigorous challenges of curating a conference programme fit for Cannes.
INFLIGHT 41-49
Cathay transformation plan...........41 Inflight retail remains a dynamic business for Cathay Pacific, as Luke Barras-Hill discovers.
SUBSCRIBER ONLY CONTENT
DFASS JV on track.........................43 The DFASS, SATS and Singapore Airlines Group joint venture was due to be finalised by the end of the third quarter. Andrew Pentol reports.
41 CRUISE 51-55
Strong first half for Starboard .......51 Starboard CEO Beth Neumann tells Luke Barras-Hill how its approach to experiential retail on new ships has continued to drive business.
SUBSCRIBER ONLY CONTENT
Carnival continues to renovate ..... 53 Carnival Cruise Line reveals to Luke Barras-Hill that its new and renovated shops feel ‘more integrated than ever before’.
AFRICA 57-64
Tourvest excels in Africa DF&TR... 57 Wellbeing and smartwatches are strong categories for Tourvest Retail Services across its African DF&TR business. Andrew Pentol reports.
ACSA tender remains on hold ....61 Interested parties hope the tender process for 78 airport stores can be restarted following its suspension in July. Charlotte Turner provides the details.
EUROPE 67-82 ASIA PACIFIC
Eurotrade thrives in Munich ........ 67 The Munich Airport subsidiary is continuing to roll-out and develop its My Duty Free branding. Andrew Pentol reveals more.
Vienna eyes T2 retail revamp....... 71 The airport is focusing on modernising and redeveloping the old T2 and expanding at T3, writes Luke Barras-Hill.
SUBSCRIBER ONLY CONTENT
Keflavík in tender mode............... 75 An extension of the main commercial hall at Keflavík Airport, will provide 5,000sq m of added retail space. Luke Barras-Hill reports.
20 TRBUSINESS 89-99
Ever Rich hails Taoyuan T2 win..... 89 Passengers will be greeted with ‘new surprises’ at Taiwan Taoyuan International Airport Terminal 2 following the Taiwanese travel retailer’s tender triumph. Luke Barras-Hill reveals the details.
Boom year for Japan’s duty free industry
Lagardère & ARI eager to open in Abu Dhabi’s MTB
ETRC urges early action on regulatory issues
Alpha reveals optimistic outlook...45 Alpha LSG has set about strengthening and diversifying its portfolio after losing the key Monarch Airlines contract last year. Luke Barras-Hill reports.
CSG builds platform for success.. 48 A new management structure and improved relationships with vendors has boosted the company’s inflight business, learns Andrew Pentol.
Erik Juul-Mortensen 78 TFWA President poised for his final Cannes exhibition... p28 Also inside
ABU DHABI AIRPORT UPDATE | DFA ON ACQUISITIONS | AIRASIA & PLAZA BALI PARTNERSHIP | EVER RICH IN TAOYUAN | SHILLA’S ONLINE PUSH | LAGARDÈRE IN VIENNA | STARBOARD’S RETAIL PIPELINE | KPIG RANGNAM REVAMP | CDFG & SUNRISE SIGN | CATHAY TRANSFORMS | GRAZIANI ON DFASS JV | BEAUTY | DRINKS | FASHION | COUNTER INTELLIGENCE | PEOPLE NEWS | NOW & THEN
Plus THE TOP 10 INTERNATIONAL OPERATORS 2018: 20th Anniversary Edition
Top 10 DF&TR Operators hit
Heinemann briefs on milestone
Istanbul launch Exclusive Interview:
François Bourienne, UKTRF Chair
Supporting education and medical research. Join us at BCAcam $36.7bn in 2017
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Istanbul New Airport set to open.. 78 The monolithic Istanbul New Airport is set to unveil on 29 October. Luke Barras-Hill looks ahead to this landmark opening.
SUBSCRIBER ONLY CONTENT
Dublin T2 work gathers pace........ 81 The opening of ARI’s new flagship liquor shop in T2 is the first major milestone of a commercial revamp, learns Andrew Pentol.
MIDDLE EAST 84-88
Iraq Duty Free renovation drive... 84 Fresh from opening its new arrivals shop at Baghdad Airport earlier this year, Iraq Duty Free is focusing on renovating the airport’s departures stores. Andrew Pentol reports.
RiM revels in Etihad partnership.. 87 Retail inMotion’s partnership with Etihad Airways allows it to deliver a completely new passenger experience, writes Andrew Pentol.
Midfield Terminal excitement....... 88 Aer Rianta and Lagardère are relishing the start of operations in the new Abu Dhabi Midfield Terminal, which is finally scheduled to open in Q4 2019. Andrew Pentol speaks to both retailers.
84 OCTOBER 2018
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