LEADER/NEWS Leader
Arrivals shops need help to reach their destination
While the arrivals business has long been a vital source of revenue in numerous mature duty free markets – Brazil and Scandinavia are home to well-established airport arrivals operations – it is fair to say that there are many fruits still ripe for the picking. This is in terms of new contracts, or those yet to be tendered and many hands (operators) at the ready.
Just within the last three years governments have approved arrivals
shops in some of the biggest duty free markets in the world, including China, Korea, Japan and Russia. If the news round-up pages (4-10) are anything to go by, it appears
that those in Japan and Korea are certainly benefitting from the new sales opportunities following various store openings, although it is still early days for some. Talking specifically about Japan, retailers are reporting strong
performances from their fledgling operations, with retailers such as FaSoLa of Narita Airport and ANA Trading Duty Free Co Ltd of Kansai International Airport reporting double-digit sales growth this year. The main driver? Tobacco. Considering tobacco represents up to 90% of sales (for ADF at least) and the fact that Chinese passengers are keen to purchase Iqos products in Japan as they are unavailable back home, it is understandable that retailers in Korea want a piece of the action too.
In Korea’s dreams… South Korea’s Entas Duty Free has been in regular dialogue with Incheon International Airport Corporation (IIAC) and the South Korean government (Ministry of Economy and Finance) about
possibility of being able to sell tobacco products at its Seoul Incheon Airport Terminal 2 arrivals store from next year. Entas believes the inclusion of tobacco could lift its sales
considerably at the airport, as it has done for their Japanese counterparts so emphatically and so soon after opening. However, even in Japan operators believe more can be done to
raise the profile of duty free arrivals shopping, something it hopes to achieve before, during and after the Tokyo 2020 Olympic Games. The same can be said for Russian retailer RegStaer, now majority-
owned by Dufry, which has a strong foothold in the country’s
capital.Regstaer is on a mission to boost awareness of its Russian arrivals stores following their openings earlier this year, as Vadim Sagiev, Commercial Director, RegStaer group of companies tells TRBusiness on p67. He insists that passengers are ‘gradually’ becoming aware of
the opportunity to shop, but the company is doing what it can to force the issue. This includes placing adverts in magazines, posting information on its website and on social media platforms in addition to flagging the shops through airport signage and communication within its departure stores. As the company makes clear, it believes that in Russia at least, arrivals shops have the potential to match departure sales in the future… if they only had the space.
Charlotte Turner, Editorial Director OCTOBER 2019 TRBUSINESS 23 Are you ready to party?
We are delighted to invite all TFWA Exhibition delegates to our TRBusiness Rocks Cannes live music party, which will return to the über trendy and spacious venue, Le Tube on Wednesday 2 October 2019 with our fantastic band called Brightlights. The event will take place during the TFWA World Exhibition and
Conference (30 September to 4 October). Le Tube is located at 10 Rue Florian, Cannes, 06400. Doors open
on Wednesday 2 October at 21.00 (until late) and admission is free with a TFWA ID badge. In addition to a complimentary bar and the traditional TRBusiness
hospitality and entertainment, guests can rock out to the sounds of Brightlights, our fantastic band who debuted at last year’s event. Originating from the UK, the four-piece has been based on the
French Riviera since 2010 and played at the Abu Dhabi and Monaco Grand Prix, the Cannes Film Festival and Monaco and Marrakech Formula E races.
the
A great blend of drinks... and guests Drinks will be provided by Jack Daniel’s, Heineken and new sponsor for this year, Hardys, who will be serving Crest Sparkling Chardonnay Pinot Noir on the night. The Crest range of wines was created to honour Sir James, a fourth generation of the Hardys family. Over the years, the TRBusiness Rocks event has become a key
element of the travel retail industry’s social calendar. Delegates have the opportunity to unwind and dance the night away in a fun environment surrounded by friends and colleagues, complemented by fantastic live music. TRBusiness Rocks is known as the one evening event on the
Cannes calendar where everyone mixes together as equals in casual clothes to take time out and relax. For health and safety reasons, entry will be restricted once
the venue reaches capacity. We recommend arriving early to avoid disappointment. Please remember to bring your TFWA ID badge with you to gain entry. Dress code: Casual.
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