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AIRLINE NEWS ANA in Japanese pax product drive as Chinese spend falls
All Nippon Airways (ANA) is gearing its inflight retail portfolio towards Japanese self-purchasers following a climbdown in sales to Chinese passengers since the start of this year, writes David Hayes (p141). ANA’s inflight sales totalled around
US$50m in the financial year ending 31 March, 2019 (FY2018), remaining almost flat compared with the previous year. Stricter
customs inspections
introduced towards the end of 2018 at China’s largest airports are thought to be linked to a reduction in spending by Chinese passengers on their return flights home. Sales to the Chinese decreased by
10% between January and June this year, impacted by a fall in Chinese passengers flying between China and Japan (-5%). “Sales were stable last year as Japanese
passenger numbers were up, but spend from Chinese passengers was down,” said Toshimasa Wakimasu, Duty Free Business Manager in All Nippon
Airways Trading Co Ltd’s Inflight Sales Merchandising Department. Meanwhile, Japanese passengers are on
the rise (just +1% between January and June this year) while Japanese inflight spending increased by around 2%. “We used to target Japanese passengers
and their demand for items suitable for gifting, but that’s stable now, so we are now targeting people who buy for themselves,” said Wakimasu. The expected rise in consumption tax in Japan to 10% in October is expected to fuel
inflight sales moving forward. Japanese travellers typically account for
at least 80% of ANA’s total inflight sales. Having turned its attentions to its Mainland Chinese customer base, ANA has now reverted back to curating more products to suit the demands of Japanese clientele. For the full report, turn to p141.
KrisShop unveils brand and website revamp
Singapore Airlines flagship travel retailer KrisShop has announced its official brand revamp with the launch of a new website. In celebration of the launch, KrisShop
curated a pop-up exhibition divided into several experiential zones. As reported, 3Sixty, Singapore Airlines
Regent Asia signs up to AirAsia’s Ourshop
AirAsia’s e-marketplace Ourshop and travel retailer Regent Asia have signed an agreement to allow travellers to pre- purchase and collect items from arrivals and departures at Ninoy Aquino International Airport Terminal 3. The partnership is the first in a series of
phased airport roll-outs in the Philippines. More than two million international
passengers fly with AirAsia to and from the Philippines each year and will benefit most from the online travel retail partnership. Passengers will obtain access to a wide
selection of local and international brands including jewellery, health and beauty, liquor, gadgets and local products. Hassan Choudhury, Head of Acquisition,
Ourshop said: “The Philippines is a hugely important market in terms of the strategic growth of Ourshop and we are thrilled that
OCTOBER 2019
such a globally respected travel retailer such as Regent Asia has agreed to partner with us. “Manila’s T3 alone serves some 22m
guests per year, presenting what is a huge opportunity for us to expand our offering beyond just the two million international passengers who fly with AirAsia each year. Chim Esteban, Chairman and Managing
Director, Regent Asia Group added: “Our partnership with Ourshop takes
duty free and travel retail to a whole new level. Coupled with the tens of thousands of travellers AirAsia brings to Manila and the natural synergy of the Ourshop platform, this alignment is a perfect partnership. “We look forward to working with
Ourshop to provide travellers at T3 Manila International a more seamless and efficient online shopping experience.”
www.scorpioworldwide.com TRBUSINESS 13
and ground-handling provider SATS, agreed to establish a joint-venture to engage in travel-related retail operations. Alongside the latest products and
convenient pre-order and delivery options, the new KrisShop aims to improve shopping journeys for travellers and non-travellers. Chris Pok, CEO, KrisShop said: “KrisShop
seeks to establish itself as a one-stop shopping destination and is continually evolving to meet the needs and demands of today’s consumers.”
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