Examples of claims made include: • ‘Pure wool’ • ‘100% cotton’ • ‘Made in Ireland’ • ‘Waterproof’ • ‘Free from artificial colours’ • ‘Bone china’ • ’18-carat gold’ • ‘Low fat’
• ‘High fibre’ • ‘Lowers cholesterol’ • ‘Genuine leather’ • ’24-hour service’ • ‘1-hour photos’ • ‘Delivery to all areas’ • ‘Ireland’s most punctual airline’
Did You Know?
If a shop incorrectly labels something with the wrong price and it is lower than the price charged at the till, you do not have an automatic right to buy the goods at the marked price. As long as the seller tells you before your money is taken, you can decide not to buy it.
Electronic Commerce Act 2000
The Electronic Commerce Act 2000 was established under the EU and protects consumers when shopping online. It states that e- bookings and agreements have the same status as written documents.
The following transactions are exempt: • Sale of land • Concert tickets • Home delivery of food and drinks • Flight tickets • Holiday bookings • Auctions
When you buy online you have the right to: • Clear and accurate information before you buy • A refund, if your goods are not delivered • Return something because you change your mind
• Cancel a service • Return something that is faulty • Cancel digital purchases
Don’t Forget! It is not an offence for a shop or service provider to increase their prices to take advantage of seasonal demand or a particular occasion as long as the prices quoted are accurate.
25.4
Further Investigation
To find out more about your rights online, visit www.ccpc.ie/consumers and search for ‘Your rights online’.
