• TV/radio: Consumer programmes like RTE’s The Consumer Show look at some of the issues facing Irish consumers as well as getting to grips with individual viewers’ complaints: visit www.rte.ie/tv/theconsumershow or email consumers@rte.ie.
• Internet consumer sites and advice agencies like the Consumer Association of Ireland and Competition and Consumer Protection Commission. These can be accessed quickly on smart phones, too.
2. The responsibility to understand the balance between cost and quality • Consumers need to be discerning (show good judgement). They should ensure that they get value for money – does the quality match the price being paid? A high price does not necessarily mean better quality goods or services.
Further Investigation
3. The responsibility to read labels and follow manufacturers’ instructions • It is the consumer’s responsibility to read and follow any specific instructions supplied with a product regarding its use, safety, care etc. Quality and safety marks can help consumers with their rights and responsibilities.
The Consumers’ Association of Ireland is an independent voluntary organisation working on behalf of Irish consumers. It also produces the monthly Consumer Choice magazine. To find out more, visit www.thecai.ie.
