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www.bespokehotels.com
Case study Kaytie Pinder Kaytie Pinder is one of our Bespoke hotel shining stars. Kaytie joined us a year ago as
Operations Manager at the Hallmark Gloucester, and she has already made her mark. Kaytie previously completed her HND in business
management while working full time as
a chef and running contract catering events. She brought with her a wealth of experience in sales and events management, which she uses to develop team members, which in turn expands her mentoring skills. Kaytie has some of the essential skills and experience
required to become a General Manager, and she certainly has the passion and drive. She has a bespoke development plan that includes being mentored by her General Manager and attending various development workshops to provide her with the extra skills and knowledge she needs.
Hotel Gotham, Manchester
Case study Stuart Lynn Stuart Lynn joined The New Ellington as a part- time porter while studying business management in 2010. It was evident from day one that he had the potential to grow and, through our nurturing approach to training and development, several strengths were recognised. Stuart has an innovative approach with guests and he quickly became Guest Relations Assistant. He won employee of the month and then employee of the year in The New Ellington within his first 18 months. We identified that Stuart could be destined for a more senior role and a bespoke career path was mapped out. Stuart then became Revenue and Marketing Manager. His proactive and individual approach increased the average daily rate and occupancy, and he managed to secure some very prestigious events. He is now Deputy General Manager. Stuart is a real example of how if someone
with raw talent is recognised and developed, they can grow and flourish.
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