78 Contact 01372380985
www.beaverbrook.co.uk Beaverbrook
Do you want to be part of an exciting new country house hotel in the picturesque Surrey countryside?
A bolthole easy to get to but hard to leave... Beaverbrook’s story is one of English high society at its most charismatic. Beaverbrook was formerly the estate and home of the late great industrialist, press magnate and politician, Lord Beaverbrook. But that was then... Today
Beaverbrook aims to blend the elegant with the informal in the most excellent and friendly way possible to create a luxury country house hotel and estate, a very British gem. Do you want to be the best? Do you
stand ahead of the crowd? Are you a limited edition? And do you want to be part of the next country house hotel opening? If so, Beaverbrook is the perfect place for you. With so much to offer, the most difficult choice will be where you start your career with us.
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Take a look inside… The House at Beaverbrook, which overlooks the Surrey countryside, harnesses the energy and charm of its heritage and blends it with beautifully designed spaces and places where guests are wined, dined and indulged. The Garden House Restaurant &
Rooms & Cookery School is the essence of English country charm and it feels
“Do you want to be the best? Do you stand ahead of the crowd? Are you a limited edition? And finally, do you want to be part of the next country house hotel opening?
like a private home. The Anglo-Italian inspired menu reflects the seasons and what’s on offer in our own kitchen garden. The chefs and gardeners work closely together to produce wonderful dishes using ingredients that are home grown and locally sourced. The Spa, which is set where the
Estate stables once stood, exudes an air of tranquillity and has been created to give guests a place to unwind, be pampered, relax, indulge and rejuvenate among nature. The Beaverbrook team is led
by chief operating officer Justin Pinchbeck, formerly of the Berkeley hotel in London and country house hotel Lime Wood in Hampshire. Pinchbeck says: “It’s a privilege to be a part of this new beginning and to be building a dynamic team focused on exceptional hospitality.”
we are surrounded by such beautiful grounds and everyone is incredibly friendly – we are a family and it’s the most special place. The team is passionate about food and beverage and dedicated to provide that extra 5% for its guests.”
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80 Contact
Stonehouse Court hotel, Gloucestershire
Bespoke Hotels
A wide-ranging portfolio, on-the-job
Case study Sarah Edwards, assistant Garden House manager Sarah studied hospitality management in her native South Africa before following her dream to work in the UK in 2007. Sarah has a passion for hospitality and this is clearly evident when working with her colleagues – nothing is ever too much trouble and she goes out of her way to exceed expectations. Sarah joined Beaverbrook in June 2016 and immediately became a key team member who is very much part of the Beaverbrook family. She was instrumental in the opening of the restaurant and is working wonders implementing training and mentoring the team. Sarah says: “I love that
learning and the chance to train for qualifications mean this hotel company has something for everyone
Off the peg? Never. Run of the mill? No thanks. Generic? You cannot be serious. We’re bespoke and proud of it. The only common factors here are
great service, a flair for hospitality and the recognition that you want to be treated as an individual. You can find Bespoke hotels from Bermondsey to Barbados, from London to Liverpool and Grenada to Grimsby. When it comes to careers in
hospitality, our culture matches our brand. We listen to where you’d like your career to go and design bespoke development to get you there.
Tailored to fit In terms of what we need from you, it’s simple: a passion for the business, an ability to be focused and work hard, along with a genuine love of people. That’s the recipe that will deliver a very exciting career with Bespoke. In our business you will learn a
great deal on the job, but we also work in partnership with a workplace provider so you can gain a recognised qualification if you wish, as well
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“In terms of what we need from you, it’s simple: a passion for the business, an ability to be focused and work hard, along with a genuine love of people”
as run many workshops to develop your skills and abilities in other areas such as: ● Finance and how to run a profitable business. ● Leadership and developing highly engaged customer-centric teams. ● High-performance management and employment law. ● Super-charged sales and marketing focus. So if you’re looking for a spa resort
with golf, a manor steeped in history or an inn with exciting food and quirky rooms, we have the diversity to make your career completely bespoke.
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Case study Kaytie Pinder Kaytie Pinder is one of our Bespoke hotel shining stars. Kaytie joined us a year ago as
Hotel Gotham, Manchester
Operations Manager at the Hallmark Gloucester, and she has already made her mark. Kaytie previously completed her HND in business
management while working full time as
a chef and running contract catering events. She brought with her a wealth of experience in sales and events management, which she uses to develop team members, which in turn expands her mentoring skills. Kaytie has some of the essential skills and experience
required to become a General Manager, and she certainly has the passion and drive. She has a bespoke development plan that includes being mentored by her General Manager and attending various development workshops to provide her with the extra skills and knowledge she needs.
www.bespokehotels.com
Case study Stuart Lynn Stuart Lynn joined The New Ellington as a part- time porter while studying business management in 2010. It was evident from day one that he had the potential to grow and, through our nurturing approach to training and development, several strengths were recognised. Stuart has an innovative approach with guests and he quickly became Guest Relations Assistant. He won employee of the month and then employee of the year in The New Ellington within his first 18 months. We identified that Stuart could be destined for a more senior role and a bespoke career path was mapped out. Stuart then became Revenue and Marketing Manager. His proactive and individual approach increased the average daily rate and occupancy, and he managed to secure some very prestigious events. He is now Deputy General Manager. Stuart is a real example of how if someone
with raw talent is recognised and developed, they can grow and flourish.
Contact
90 Corbin & King
This respected restaurant and hotel company owns some seriously successful London establishments
Chris Corbin and Jeremy King have been partners in business for over 30 years. During that time they have created some of London’s most iconic and best-loved restaurants and have contributed a significant chapter to London’s restaurant history. Each of Corbin & King’s restaurants has its own identity, but all share the same DNA. Over 10 years ago the company opened the Wolseley, a modern European grand café, open from breakfast until late in the evening. The restaurant has received much praise from the day it opened, including being made Tatler’s ‘Restaurant of the decade’. Its popularity has never waned and it continues to serve well over 1,000 covers a day. This trend has continued with our
other restaurants: the Delaunay, a grand café with Austro-Hungarian influences; Brasserie Zédel, a classic French brasserie with its own cocktail
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lounge and cabaret room; Colbert, our French neighbourhood bistro; the Colony Grill Room, a mid-Atlantic classic restaurant, and Fischer’s, an intimate neighbourhood restaurant that brings Vienna to Marylebone. Our most recent site is Bellanger, a brasserie-café with a nod to the cuisine of the Alsace, on Islington Green. In 2014 Corbin & King opened its
first hotel, the Beaumont, a 73-room, five-star hotel in Mayfair, lauded as “one of the hottest hotel openings in London in 2014” by Forbes magazine.
“We still hold close the feeling of a family culture and truly believe that hospitality comes from the heart, not the boardroom”
Investing in growth Corbin & King is a company driven by a deeply-held set of fundamental beliefs and values, which is reflected in all it does on a daily basis. We like to make our employees feel motivated and challenged and, more than that, valued. We provide development
opportunities as the company continues to grow, so our staff can grow with it. As an Investor in People, we have a broad range of development programmes to nurture the chefs and managers of the future. Many of our former employees have
gone on to become household names – including Mark Hix and Chris Galvin – and our current teams come from some of the top hospitality companies in the country. As the company expands, we still
hold close the feeling of a family culture and truly believe that hospitality comes from the heart, not the boardroom.
Case study Nathan Brown, senior maître d’, the Wolseley I started working at the Wolseley as an assistant maître d’hotel. My job was to make sure I greeted and seated all customers who came through the doors – I became the eyes and ears for the senior maître d’hotel. After some on-the-job-training,
I learned to look after the bar, foyer and salon areas. I gradually expanded on this and my knowledge of our regular guests vastly improved. I then started to look after afternoon tea service, which is a particularly tricky time of day. I learned how to allocate tables, make sure we were not overbooked and to make the service run seamlessly – it’s a real skill to master. As I kept improving, I was offered the chance to train on breakfast and lunches, giving me further exposure to the restaurant. Since then, I’ve gone from strength to strength; some say I’m the face of the Wolseley during breakfast and lunch! It’s always a challenge working for the Wolseley and I am proud that I have become the number two on reception.
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www.corbinandking.com/recruitment
Contact
92 Corinthia Hotel London
Grand and opulent surroundings are nothing without a brilliant team to bring them to life – something this hotel prides itself on
Our teams – the heart and soul of Corinthia London, our iconic 21st-century grand hotel – provide individual service with precision and empathy for our guests. Our culture is strong, vibrant and
distinctive and is ruled by four values: passion, understanding, precision and authenticity. Our talent development opportunities continue to grow as our company and our brand evolves.
Passion There exists a commitment at Corinthia Hotels to bring fresh talent into the industry. We actively seek out recent graduates from schools and colleges across Europe to begin their careers with us. Ultimately, experience is secondary to attitude, personality, warmth, engagement and passion, with a sprinkle of innovation and creativity. Hospitality as an industry is unique. Not only does everybody start at the bottom, but experience gained in any luxury five-star property is globally recognised.
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Understanding The students and graduates who are a part of our team are from all over Europe and they gravitate to London as one of the world’s leading hotel destinations. While these programmes are predominantly operational, these colleagues have the opportunity to learn from the very best and are exposed to leadership and management training as they progress.
Precision At Corinthia we value learning and development as a crucial tool for colleagues at all levels to develop their skills through skills training, coaching and workshops. Our unique five-tier training programme incorporates workshops and e-learning modules and allows colleagues from entry level up to senior management to consolidate their existing skills and develop leadership ability. This allows us not only to support the ongoing learning needs of our whole team but also to identify the very best performers for future management roles.
Authenticity There is no secret formula for providing five-star service. A great product (which we have) of course, helps. But ultimately, it is the people that breathe life into a hotel. We are looking for individuals who
have what it takes to be the best and are proud to work for one of the world’s finest hotels. We are passionate about what we do and who we are and we have a lot of fun doing it! Reward and recognition are at the heart of our colleague offering, with a generous benefits package too. If you are a true craftsperson in your chosen discipline, we want to hear from you.
“What if the same level of skill that drives a sculptor’s chisel was used to shape the way a hotel looked after its guests?” Alfred Pisani, Chairman and Founder, Corinthia Hotels
Case study Cas Groen, Graduate Management Trainee, The Northall Restaurant Cas completed his nine-month internship at Corinthia Hotel London in 2015 and, upon graduating in 2016, re-joined our Food and Beverage Team as a Graduate Management Trainee in The Northall Restaurant.
What did you learn during your internship at Corinthia? I learned how important teamwork is and how to connect to all the different kind of guests and adapt to their individual needs, which is something you can only understand through experience.
Why did you come back to Corinthia London? I had the choice to enrol for a follow-up course or go back to Corinthia London. I realised that I would learn more in 18 months of working than I would from four years in school, and at the same time have the chance to work my way up. I think the best way of learning is by doing, especially in hospitality, so it was an easy decision.
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www.corinthia.com/london
www.corinthia.com/about-corinthia/careers/ recruitment.london@corinthia.com
Contact
Learn more by visiting our Career Website at
jobs.fourseasons.com
LinkedIn:
www.linkedin.com/company/four-seasons-hotels-and-resorts Facebook:
www.facebook.com/FourSeasonsJobs Twitter:
www.twitter.com/FourSeasonsJobs
Case studies Hannah Apperley and Lorenzo Maestripieri Hannah and Lorenzo are shining examples of the exciting career opportunities that Four Seasons Hotels and Resorts has to offer. Hannah joined Four Seasons
Four Seasons Hotel Hampshire
Four Seasons Hotels and Resorts
There are exciting career opportunities available with this leading luxury hotel company
Four Seasons Hotels and Resorts represent sophisticated surroundings of the finest quality, alongside highly caring, personalised service – a true home away from home for those who appreciate the best. We are an international brand with 100 hotels globally, offering wide- ranging opportunities for those seeking a career in the luxury hotel sector. New hotels are announced on a
frequent basis, and 2016/2017 will see the openings in locations including London, Kyoto, Florida (Surf Club) and a private island in the Maldives.
The Four Seasons UK Collection Four Seasons Hotel London at Park Lane This was the first Four Seasons Hotel to open in Europe, in 1973. Our skilled Concierge team, sophisticated Amaranto restaurant and rooftop spa with panoramic views over London ensure that international guests experience the Capital at its best.
Four Seasons Hotel Hampshire Located only one hour from London, our countryside resort offers luxurious
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Four Seasons Hotel London at Park Lane
accommodation in the heart of 500 acres of parkland, with chefs inspired by a wealth of fresh local produce, numerous outdoor English pursuits and an award-winning spa.
Four Seasons Hotel London at Ten Trinity Square December 2016 will see the opening of our exciting new London property, and as the team continues to grow we are always on the lookout for new talent. Located in the City overlooking the
Tower of London, the grade-II listed heritage building incorporates 41 private residences and a private members’ club. The hotel will feature 100 rooms and two destination restaurants, including La Dame de Pic, by internationally renowned French chef Anne-Sophie Pic.
What to expect The Four Seasons’ culture is brought to life by its employees – people who share a single focus and are passionate about delivering refined, personal service. Each employee is encouraged to connect professionally with guests to adapt to each individual’s needs.
Four Seasons Hotel London at Ten Trinity Square
Tailor-making the guest experience and creating unforgettable moments is the ultimate goal and satisfaction.
Your career As we grow, so do the number and types of roles across the company. Entry roles are available in all hotel divisions, from Food and Beverage Server to Spa Attendant or Guest Service Agent. Recruiting not only for skill, but also
for attitude, the dedicated learning and development teams ensure that all employees are trained professionally from day one. Employees are actively encouraged to seek new experiences and the HR teams are proud of the ability to promote from within.
A little extra Aside from competitive salaries and excellent learning and development opportunities, each Four Seasons hotel also offers a variety of benefits tailored to the location of the property. Complimentary nights for employees, friend and family rates and social and charity events are amongst the most popular.
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Hotel Hampshire as a part-time Events Assistant in 2012. Nine months later, having decided that a career in food and beverage was her true calling, Hannah signed a permanent contract to join the restaurant service team. Her commitment to excellent guest service was rewarded with a promotion to Restaurant and Bistro Hostess, followed by a further promotion to Food and Beverage Supervisor. On completion of the Four
Seasons Supervisory Development Programme and after passing her wine and spirit qualifications, Hannah took on the role as Assistant Manager of Banqueting in 2015, leading a demanding and successful department. Lorenzo joined Four Seasons Hotel Florence in 2008 and later
“We look for employees who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us” Isadore Sharp, Founder and Chairman
transferred to be a Mixologist as part of the opening team at the award-winning Four Seasons Hotel London at Park Lane in 2010. Now, Lorenzo has been promoted again to General Manager of Amaranto, Four Seasons Hotel London at Park Lane’s unique lounge, bar and restaurant. His experiences at the flagship London hotel have seen him progress from Bartender, Supervisor, Assistant Manager and now to a Head of Department. His passion for food and beverage, commitment to service excellence, and desire to learn from others has enabled him to have this impressive career journey. He is a true Four Seasons hospitality ambassador.
104 Contact Andrew Thomason Gravetye Manor
This award- winning 17-bedroom, independent country house hotel and restaurant is looking for passionate hospitality professionals
Gravetye Manor is a quintessential Elizabethan manor house, located within 1,000 acres of stunning Sussex countryside. Under new ownership, the four-red-star hotel, restaurant with one Michelin star and three AA rosettes and world-renowned garden has undergone an extensive multi-million pound renovation. Gravetye is independently owned
and therefore has been able to retain its unique charm and ‘home-from-home’ atmosphere, helping to differentiate the hotel in the highly competitive country house hotel market. The hotel has had a long history
(since 1958) of providing some of the very best in country house hospitality and this commitment continues, thanks to the Gravetye ‘family’ of 85 staff. Gravetye has gone from strength
to strength in recent years and now has a bulging trophy cabinet. The hotel was awarded Hotel of the Year (Independent) at The Caterer’s own industry awards, the Cateys in 2015. In 2014, the hotel won the Condé Nast
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Johansen’s award for Best Countryside Hotel, as well as winning AA Hotel of the Year, England for 2013-14. These recent successes are
testament to the fantastic team that managing director Andrew Thomason has assembled over the past few years at Gravetye. The hotel is looking to continue this success and is always looking to add to the team of highly motivated hospitality professionals with a passion for providing the very best country house experience. Gravetye can offer a fantastic
entry point into hospitality and will provide a comprehensive training and development programme. Kitchen apprenticeships can also be arranged and the Michelin-starred restaurant is an excellent place to start your career.
“The hotel is always looking to add to the team of highly motivated hospitality professionals”
George Blogg He applied to take part in the
Case study Peter Smith, resident manager Peter started his career in hospitality in the brasserie at the three-star Relais Chateaux Mallory Court.
Case study Josh Costello, senior chef de partie Josh’s introduction to the kitchen came with a part-time job as a pot-wash in In his own words: “It was like magic: watching a chef turn ingredients into something special.” His thirst for knowledge didn’t go unnoticed and before long he was helping with the cooking and when he left college he started as a chef. In 2014 he started looking
Ten Out of Ten hotel management training programme, which took him to some of the best hotels in the country, including Chewton Glen and Cliveden. There Peter gained a wealth of experience, ranging from reservations and events to housekeeping and maintenance. In 2015 he was encouraged to
apply for a maternity cover position at Gravetye Manor as resident manager and this position became permanent in 2016.
at the best restaurants in the area and came across Gravetye. The combination of our accolades and reputation were the initial attraction, but the kitchen garden and the opportunity to work with head chef George Blogg sealed the deal. Josh’s commitment to learning
while thriving under the pressure of the exacting standards required in an establishment such as Gravetye, have ensured he is progressing
105 Ensuring the guest experience
at Gravetye is what it should be is integral to our mission statement. Peter’s commitment to this, while supporting the team around him, means a stay at Gravetye Manor is as authentic as it has ever been. His understanding of our guests and how to bring out the best in what we have to offer forms the bedrock upon which we build our business. Peter’s position at Gravetye is integral to his ultimate goal of becoming a general manager.
steadily up the ranks. With the support, knowledge and experience of George alongside him, he looks forward to exciting times ahead.
www.gravetyemanor.co.uk @GravetyeManor
careers@gravetyemanor.co.uk
114 Contact Hotel Café Royal
Its motto has always been ‘employ the best of the best’, and this London institution is on the look-out for its next generation of highly-trained talent
Hotel Café Royal enjoys an unrivalled setting, where the elegance of Mayfair, the energy of Soho and the sophistication of St James’s combine. It’s where history, culture, business and the stage are just steps away. That’s one reason why, for 150 years,
people who make a difference have made their way through these doors. For Oscar Wilde and Muhammad Ali, Winston Churchill and David Bowie, David Chipperfield and Albert Adrià, Hotel Café Royal has always been the vibrant living room of London; the place to convene, converse and celebrate. As much as these luminaries have enjoyed their time in the building, so we strive for all our colleagues to take pride, enjoyment and passion in all they do.
The Set Hotel Café Royal is part of The Set, a hotel management company that is creating the modern grand hotels of our time. Its unique properties capture the hearts and minds of our guests and
employees and enhance the world’s most vibrant destinations. They preserve the soul and
individuality of each property – its features, feeling and heritage – to retain its sense of place, its purpose and its contribution to the locality.
The best of the best Hotel Café Royal, a hotel of The Set, has been reincarnated as a luxury lifestyle hotel. Its reopening heralded the return of an iconic London landmark which has continually evolved to define and capture the mood of the capital throughout its 150-year history. Throughout the years, Hotel Café
Royal’s motto has been, ‘employ the best of the best’ and today, as a luxury hotel of the 21st century, they strive to continue that tradition. The hotel is growing its team of
colleagues and is looking for dynamic individuals at all levels who want people who relish a challenge, who are looking to be inspired, and who seek a professional craft or career, ultimately taking pride in what they do, no matter how small or big the task.
“Do you truly aspire to commit to sincere and heartfelt service?” Do you truly aspire to commit to
sincere and heartfelt service? It’s more than a pleasant welcome, a warm smile and granting a wish. It’s anticipating a desire before it has been spoken, making the impossible, possible and giving guests an unforgettable journey.
Benefits ● Discounted dining at the Hotels’ restaurants and bars
● Discounted spa treatments ● Regent Street privilege card ● A complimentary in-house stay ● Colleague discount rate for hotel stays ● Family discount rate for hotel stays ● Four weeks’ holidays a year, which increases with service
● Free life assurance cover ● Childcare voucher scheme ● Football team ● Commission and incentive schemes ● Tuition aid scheme ● Subsidised chiropody ● Social events all year round
www.hotelcaferoyal.com
careers@hotelcaferoyal.com 020 7406 3320
116 Contact
Case study Ziga Weissbacher, sales associate “Hotel Café Royal, where I joined the team as a front office host, was my first introduction to five-star luxury hospitality. My role in an operational department provided me with an overall knowledge and understanding of a hotel’s day-to-day operations, as well as how different departments communicate and work together to provide a guest experience. “Even though I enjoyed my role as a host, I have always been intrigued by the sales side of hospitality. I expressed this to my manager, and my first opportunity came in the form of interdepartmental cross-training, about 18 months after I joined. “I spent two half-days or two full days a week in the sales office,
working on the daily administrative tasks as well as shadowing the sales team on their activities. This training exposed me to a different way of understanding – not just about the hotel’s operations, but about the entire hospitality industry in general. “After about four months of this training, I applied for a job as a
sales co-ordinator. Happily, I was able to secure the role and I moved to my new department on a full-time basis. I had worked as a host for a little less than two years, and the experience and the knowledge I gained really helped me to settle in my new role more easily. “I worked as a co-ordinator for over a year, learning the ins and
outs of proactive selling, before I was promoted to my current role. I now have the title of sales associate and I am responsible for developing the local UK corporate market and looking after the corporate relationships with our clients. “The willingness and encouragement of the management here
in developing my career is something I value greatly and it inspires me to work harder and enjoy every day.”
Malmaison & Hotel du Vin Malmaison &
Hotel du Vin believe happy staff mean happy guests, and they have a number of programmes to help identify any ‘Rising Stars’ in their ranks
At Malmaison & Hotel du Vin we want everyone who we welcome through our doors to have a wonderful, memorable experience. It is a simple philosophy, and it translates into everything we do – especially how we treat our people, who are the heart and soul of our business. We believe that happy, fulfilled people equal delighted guests and so we invest heavily in our people development programmes. We want the best for them at every stage of their career. It is largely thanks to this that we can boast such a dedicated, passionate and talented workforce – with a high engagement of over 80%, and over 90% of staff saying they are proud to work for Malmaison and Hotel du Vin. No day is the same, and every day
brings its own set of unique challenges, but that is what makes Malmaison and Hotel du Vin exciting places to work. Our hotels each have their own rich history, and are full of character and personality. However, the people coupled with their passion and enthusiasm is what brings each hotel to life.
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Training opportunities We believe an investment in our people is an investment in our future. Everyone who joins Malmaison and Hotel du Vin receives a personalised journey, helping them to be the best they can in their role, and we have a number of training programmes and initiatives available at every level. A great example of this is our Rising Star programme. Every year, we run this company-wide appraisal programme, which gives every employee the opportunity to become a Rising Star within the group, regardless of their level or department. At appraisal time, employees are
rated on performance and potential using a nine-grid talent matrix. Those with high performance and high potential in their roles are the ones to watch. They are invited to
“We are a business that thrives on energy and interaction”
an assessment centre to establish their suitability for the next level and how we are going to get them there. The programme then divides our top performers into Rising Stars and Aspiring Leaders – where you could be a general manager (GM) in 12 months, often in a head of department position which usually requires 18 months of experience in a deputy general manager role first. This year we have introduced a new
relationship to support the Aspiring Leaders Programme. Designed with the City of Liverpool College, the course recognises promising young talent and equips them with the skills necessary to become a successful general manager, with a focus on developing commercial ability and understanding. We aren’t just looking for the next GMs – we recognise that everyone has something to bring to the party. We are a business that thrives on energy and interaction, so we develop and nurture these traits in our employees and train those who want to succeed.
Case study James McComas, Rising Star James McComas first joined Malmaison Hotel du Vin in 2013 as deputy general manager at Malmaison Reading. In April 2015, he moved, becoming deputy general manager at Malmaison Birmingham, and it was soon after this that he was put forward for the 2015 Rising Star programme. James was part of a group of 33 individuals put forward for the programme, and one of only 14 selected. As part of the Rising Star
course, James developed the commercial understanding and ability necessary to be a successful general manager. He excelled in attention to detail and analytical ability and worked hard on influencing others to get the best out of them. James is yet to graduate from the
course, however has already been appointed as the general manager
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www.malmaison.com/careers lsouthward@malmaison.com
of Hotel du Vin Tunbridge Wells, making him the second from the 2015 Rising Star programme to reach that position. James said: “I’m so grateful
for the opportunities I’ve had at this company. The Rising Star programme really helped me raise my profile in the business, and develop the skills needed to be a general manager. I’m looking forward to building on these as I take on my first GM role, which has been my number one goal over the last few years.”
126 Contact Park Plaza®
A diverse property portfolio means a wealth of career
opportunities, coupled with a comprehensive learning and development programme
Hotels & Resorts
Park Plaza Hotels & Resorts, operated by PPHE Hotel Group under a master franchise from Carlson Rezidor Hotel Group, is a dynamic and growing collection of individual upscale hotels located in large cities across the world. Each hotel has its own creative and cosmopolitan design approach, enhanced by vibrant bars and award-winning restaurants. Our team is known for exceptional
service and is committed to delivering an individual and memorable experience with an emphasis on personal touches. We are set to finalise two
refurbishment projects and welcome two new hotels in London, which will supply more than 3,500 rooms in the UK and create over 280 positions in the capital.
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Why should you join us? At Park Plaza Hotels & Resorts we celebrate the individual. Our hotels span incredible destinations all over the world and we never forget it’s our people who ensure our success. We are constantly searching for new
talent to help us deliver the outstanding guest experience we are known for and to support our ambitious plans to grow. We seek to recruit team members who share our passion and uphold our mission: “Inspiring our guests through individuality and passion.”
“We are constantly searching for new talent to help us deliver the outstanding guest experience we are known for”
We recruit the best people and deliver world-class training to build great teams who focus on delighting our guests. With an expanding portfolio, our team members have great opportunities to be promoted internally and progress. Our team members enjoy an
extensive package of benefits, including special rates in our hotels. As a new team member you will be invited to an Inspiring Stay to really experience our hotels and service, and also provide constructive feedback. Our team members are our biggest ambassadors, and we always reward those who refer new team members through our Recommend a Friend scheme. If you are looking for a career where
your professional development is nurtured and successes are celebrated, you have found it at Park Plaza.
Case study Axel Krueger, General Manager, Park Plaza London Waterloo With an extensive and expansive portfolio of hotels, our team members have exciting opportunities to progress their career with Park Plaza. Axel Krueger, General Manager of Park Plaza London Waterloo, is a prominent example. Axel joined Park Plaza Hotels & Resorts in 2010 as Food and
Beverage Director at Park Plaza Westminster Bridge London. Throughout the years, Axel progressed to the positions of Operations Manager and more recently Hotel Manager at Park Plaza London Riverbank and Plaza on the River. During his career, Axel followed a variety of training
programmes that allowed him to develop his skills and knowledge and played an integral role in his progression. These training programmes include Park Plaza Inspirational Leadership Training, Foundation in Management and coaching sessions. Axel says: “As a fast-growing company Park Plaza is willing to
invest in individuals who show passion and initiative, especially with our talent management programme. I am really proud to be part of the Park Plaza team.” For further information and to apply for our exciting opportunities, visit
parkplazacareers.com
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Be Part Of It. Your career at
parkplazacareers.com
128 Contact Principal
Principal is a new hotel brand based in landmark buildings across the UK
What is Principal? It’s an exciting time to join the group as we prepare to launch our new British hotel company this November in Manchester, York and Edinburgh. Following an investment of more than £150m, Principal will grow to include hotels in London, Glasgow, Cardiff and Liverpool over the course of 2017. The first hotels to join the new
brand will be The Principal Manchester (formerly The Palace Hotel), The Principal Edinburgh on George Street (formerly The George Hotel) and The Principal York (formerly The Royal York). Our mission is to celebrate great British hotels that are local at heart. Our ‘grande dame’ hotels are based in landmark buildings and each celebrates the stories of its city and the people who live and work there. While these hotels are grand and historic, our service is modern-minded, friendly and welcoming to all. Along with a new hotel brand, we are
developing brilliant bars and restaurants that will be destinations in themselves. In Manchester we have partnered with
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DJs-turned-restaurateurs Luke Cowdrey and Justin Crawford, who have brought their globally-inspired small plates to the Palace Hotel.
People – the heart of our business We could not deliver on our plans without a fantastic team of people, which is why we’ve created Project 1898 and the hashtag #LocalGreats as part of our attraction and retention people strategy. Our colleagues are the most important part of our company and we rely on them to provide warm, intuitive and distinctive service. As part of our brand values, we give colleagues the freedom to surprise and delight guests – from a glass of Champagne to a late check-out – making their stay with us even more memorable. Our senior team have experience
in some of the UK’s most respected hotels and restaurants, so you’ll have the chance to learn from the best. No matter what your background
is, we want to give people the opportunity to shine. Project 1898: exclusively for everyone.
Case study Laura Dunphy Blythswood Square, Glasgow Laura Dunphy started working at the Grand Central Hotel in Glasgow in a part-time role while studying for a degree in business management. On graduation, Laura moved into a full-time role, first as a team leader and then as conference and banqueting supervisor. Laura was then selected for the 18-month, Operations Graduate Programme for which she transferred to the Palace Hotel in Manchester. On completion, Laura was appointed to the role of salon and bar manager at the award-winning Blythswood Square hotel, where she manages a team of 25 and is responsible for annual revenue of £1.2m. “I could not have wished for a better start to my career,” says Laura. “I have learned on the job and from a fantastic team of people. The opportunities for personal and professional growth are amazing – I’d thoroughly recommend a career in hospitality!”
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www.project1898.com
Contact
138 Valor Hospitality Europe Employee
engagement is the lifeblood of Valor Hospitality Europe. This young, dynamic management company works with leading brands and manages 19 hotels across the UK
The Valor family Valor Hospitality Europe was formed just 18 months ago and it is already leading the way as a hospitality management company working with high-profile brands, including Hilton, IHG and Marriott. It has also opened the first two AC hotels by Marriott in the UK. Valor Hospitality Europe is an
extension of US-based Valor Hospitality Partners, which operates properties on the east coast of the US, along with Valor’s sister company, PMR Hospitality Partners, based in Cape Town, which manages a portfolio of properties in South Africa.
People first The success of Valor Hospitality Europe is down to empowering its hotel teams. Valor cares about the overall wellbeing of all its employees and not just their work performance. Valor knows that providing the best
training and highest levels of employee engagement is the key to running excellent hotels. One way it does this is through a software platform called
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“Valor has its sights firmly set on exciting new ventures and further expansion in the future”
Talent Toolbox. Through the tool, employees are able to access company news and resources, arrange chats over coffee with colleagues and track personal development. Motivated, engaged and happy teams
ultimately deliver the highest levels of customer service for guests and therefore the best possible hotel experience. With people at the heart of its operation, Valor has its sights firmly set on exciting new ventures and further expansion in the future.
The Pride mantra Valor’s mantra of ‘Pride’ (personable, reliable, inspirational, driven and enthusiastic), defines the company’s culture and its values across all of the brands it works with. The company also runs the Pride
of Valor Awards, which everyone is encouraged to work towards. The awards allow the company to measure and recognise key achievements while supporting others through coaching and development to give people an opportunity to flourish. The first Pride of Valor recognition event will be held in early 2017, when team members will be rewarded for their hard work. This personable approach resulted
in Valor being named Best Employer at The Caterer’s prestigious 2016 Cateys – the Oscars of the hospitality industry. Teams at all 19 of Valor’s hotels are now sharing in its success as the award tours the country – follow its journey at #cateyontour.
Big plans Valor’s vision is clear – it wants to manage 50 hotels in the next five years. With a number of international brands already in its portfolio, the company’s growth plans will deliver even further opportunities for colleagues to progress their careers with some of the biggest names in the industry.
Case study Garry McBride, Restaurant Manager, Crowne Plaza Glasgow hotel “When I was still at school I wanted to be a chef or a gardener, but once I had completed my placement in the restaurant at the Crowne Plaza, I enjoyed it so much that I decided that this was what I wanted to do. “I think it was the general atmosphere and buzz of working with so many different people and dealing with all different types of guests. No two days were ever the same and it was certainly never boring. I can’t imagine working in any other industry now! “I have learned most of what
I know on the job from the many managers and supervisors I have worked with over the years, although you learn something new every day in this game – there are still many challenges on a daily basis that keep me motivated. “It’s easy to train people in how
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to take an order or carry a plate, but the most important thing in this industry, I think, is to have a positive attitude and a friendly personality. If you have those, then the opportunities are endless.”
“You learn
something new every day in this game – there are still many challenges on a daily basis”
www.valorhospitalityeuropejobs.com/jobs www.valorhospitality.com
Check us out on Twitter @valorhotelsEU
jobs@valoreurope.com
140 Contact Z Hotels Group
The bigger the better, right? By introducing, compact luxury accommodation to the UK, Z Hotels would beg to differ
Dare to be different Throughout life we are faced with the notion that bigger is better. Be it the purchase of a car, a television, a garden shed, an apartment, a house. It’s the same case with hotel accommodation. How many times have we been so excited that our room came with a sofa or a separate lounge, or a bath that was big enough to swim in, that we couldn’t wait to tell (or tweet or facetime) our friends? We’ve all done it, and it makes us feel good – great, in fact. Booking and staying in a hotel is
highly emotive and it’s an experience we all wish we could do more. So why would Z Hotels introduce a hotel concept with a bedroom half the size of a standard room? Surely we all want bigger, not smaller? Well, not always. Did we have time
to take a swim in that giant bathtub or laze around in the lounge? The reality is that sometimes we simply don’t have time for all these luxuries. And so Z Hotels was born. Z Hotels
gives you all the luxuries you need while ensuring you’re not paying for
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luxuries you don’t need. At Z Hotels, guests experience a fantastic night’s sleep in a bespoke, handcrafted bed in a compact bedroom in a prime, central location. Each bedroom offers outstanding in-room entertainment (Samsung HD TV, including all Sky Sports and Movies) and ensuite shower room, while Wi-Fi is provided free throughout the hotel. What’s more, guests are also treated to complimentary wine and a delicious selection of cheese every evening. The Z Hotel offer has proved to be
highly successful. Since Z Soho opened in November 2011, Z Hotels has opened a further seven hotels (five in central
“Team members are consistently referenced as being one of the main reasons guests enjoyed their stay and why they would come back”
London, one in Liverpool and another in Glasgow) and there are plans to open a further 10 hotels over the next few years, predominantly in central London.
The Z team Team members, brand ambassadors, creatives, fun individuals, career planners, brand advocates. Ideally companies want their employees to be all these things. Why do people love working at
Z Hotels? In short, it’s because those working at Z Hotels feel like they are all these things. It shows in customer reviews – team members are consistently referenced as being one of the main reasons guests enjoyed their stay and why they would come back – and it shows in terms of staff retention and promotion (all hotel managers start out as guest service assistants). The Z Hotel team is key and integral to the success of the brand and will continue to be so. With a fantastic group of talented individuals, Z Hotels continues to employ and, importantly, invest, in the best in the industry.
Case study Helen Ebba, learning and development officer, Z Hotels Group I graduated as a physiotherapist and never expected to end up in the hospitality industry. However, it has made me realise that whatever sector we work in, the common denominator is customer service. My journey began at Z Hotels in April
2012, when I was employed as a guest service assistant at Z Soho. After a year, I was proud to be promoted to night duty manager. With the company’s astounding success, opportunity knocked and in June 2014, I was privileged to be a part of Z Piccadilly’s pre-opening team and became day duty manager/trainer. It was with great pleasure that I accepted another promotion this
month as the learning and development officer across the group. Z Hotels values and recognises individuals who persevere at work.
The company believes in internal promotion, providing an opportunity for team members to grow in their career path. Z Hotels will invest in an individual’s training, mentoring or anything that will help you reach your goals.
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hr@thezhotels.com www.thezhotels.com
72 Amaris Hospitality 74 Bartlett Mitchell 76 BaxterStorey 78 Beaverbrook 80 Bespoke/Oxford Hotels & Inns 82 Brend Hotels 84 CH&Co 86 Chewton Glen & Cliveden 88 Compass 90 Corbin & King 92 Corinthia 94 Dorchester Collection 96 Ego Restaurants 98 Exclusive Hotels 100 Firmdale Hotels 102 Four Seasons 104 Gravetye Manor 106 Green & Fortune 108 Hand Picked Hotels 110 Harrison Catering 112 Hilton 114 Hotel Café Royal 116 Hotel du Vin 118 ISS Food & Hospitality 120 Marriott 122 Oakman 124 Oddfellows Hotels 126 PPHE 128 Principal 130 Q Hotels 132 Red Carnation Hotels 134 The Ritz 136 Rocco Forte 138 Valor Hospitality Europe 140 Z Hotels Group 142 Ashton Gate Stadium 143 The Belfry 144 Marcus Wareing 145 Open House London 146 Sushisamba 147 Fourth
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