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Case study Callum Birks, front office manager, Norton House Hotel Callum joined Hand Picked Hotels 10 years ago while still at school working as a casual waiter. His willingness to learn, hard work and positive approach has helped him to progress within Hand Picked Hotels. Callum has moved from conference and banqueting supervisor to assistant, then duty manager, and most recently front office manager following completion of the Hand Picked F&B Academy. Callum is dedicated to
Our talented brigade of chefs bring
creativity and flare to our kitchens and believe that providing the highest level of guest service is the key to success.
Our commitment to our team members We pride ourselves on offering a quality four-star product differentiated by bespoke service from our Hand Picked people. We seek vibrant people who can provide the highest level of guest service. Our values support a family approach; we are passionate about our people as well as our hotels and welcome those who share our enthusiasm to join us. Our team members can expect
a challenging and rewarding career in a fun environment where they are encouraged and supported to acquire the skills and knowledge to ensure guest expectations are exceeded every time. Our employee charter details our
commitment to our team members at all stages of their journey. This includes a full first-day induction with their head of department and a personal portfolio, which includes a structured 12-week induction plan, regular reviews and an annual appraisal in line with our company values, behaviours and competencies. All new team members attend a full
day’s company induction and award- winning Being Hand Picked training day within six weeks of employment.
Do you want to be Hand Picked? If you are keen to join a progressive company where you can learn, develop and achieve your true potential while enjoying a range of unique benefits, please contact us either through our website or by contacting our resourcing manager, Ewen Moore, on 01732 471260 or email
emoore@handpicked.co.uk
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providing exceptional service, is passionate about the customer journey and shares this passion in his role of service training champion. He has been employee of the month on a number of occasions, hotel employee of the year twice, and overall Hand Picked Hotels employee of the year. “I enjoy meeting new people,
building relationships and creating a fun and professional working environment,” he said. “I value the importance of
how all team members’ contributions affect the guest journey and strive to ensure that my team leave a positive and memorable impression on each guest. “I am
keen to continue to develop and grow and I am excited about the future.”
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