pubs & bars careers in...
helps – but I think that being happy is the main thing the customers see. I’m lucky that I also get accommodation with the job.
Case study: The fast-mover Who: Charlie Williams, 19 What: Apprentice at Oakman Inns & Restaurants, working as one of the bar staff
www.oakmaninns.co.uk
How did you start in the pubs sector? My family lives in Chalfont St Peter, so I was aware of The Beech House and it has a good local reputation. I’d done a year at college, but I simply didn’t enjoy desk-learning. I wanted to work properly – and to train on the job. I wanted to learn how to make cocktails and to be a proper barman, which appealed to me far more than being at college.
Describe your job I’m one of the bar staff team, but I’m also beginning to do floor work. I’m doing the Oakmanology training course in cocktail making and I’m also training to be a barista so that I can make all the lattes and special coffees we offer. It sounds strange if you’ve never done it, but
you have to think all the time. You really focus on your work and the service. I think being confident
opportunity knocks
Hospitality employs more than two million people. Probably about two out of five work in the licensed retail sector and within the next few years about 270,000 new workers are required – bar staff, chefs and managers. To plug the gap, Perceptions Group is offering unemployed young people placements and
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training in pubs. It works with organisations including the Beer & Pub Association, CPL Training, the BII and many more. Perceptions will bring new employees in, then the BII will help employers to develop them, show them a career path and keep them in the industry. Find out more at
www.hospitalityguild.co.uk
Biggest learning curve I’ve been really surprised by all the work that goes into keeping the bar quality. I never realised how much you need to do to make sure that the ales are kept properly and the pumps and lines are working fine; and the stock levels, and keeping everything clean. It didn’t take me long to get used to the hours.
What qualities have helped you? I think because I was keen to learn about how a bar works it made learning easier. I learn quite quickly and I try to listen and watch what the managers are doing. Of course, the Oakmanology really helps and then there are the supplier study visits as well. So we get someone from Bacardi, for example, who explains anything you need to know about their spirits, and we go on wine and brewery trips.
And qualifications? I did GCSEs and AS levels, then went to college, which I left after a term. Having Maths and English helped with my apprenticeship application. If I hadn’t had those I would have had to retake them, but I could have done this alongside my apprenticeship.
Where next? I want to have more responsibility and I want to be bar manager. After that, who knows? Perhaps even own my own pub.
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