Contact
www.roccofortehotels.com/careers
Case studies Andrew Jeffery, quality and development manager, The Balmoral, Edinburgh “I joined The Balmoral four years ago as a training and quality officer. The company has supported me in my development and offered relevant training, which led me to be promoted a year ago to quality and development manager. Now they are taking career support to a new level with the Map My Future app. “Coming from a quality and development background, I could not
To find out about the Map My Future app, visit
www.mapmyfuture.co.uk
be more excited about the app. Not only does it make my job easier by giving team members direct access to training and coaching support, but I can also truly say that our team members are empowered to develop themselves and their careers. “It also opens up a world of possibilities for creating free learning
resources, such as videos and online modules, and gives them plenty of information about the hotels, our brand and what makes us all unique. I can now say goodbye to generic training modules – my online training will now be as tailored as The Balmoral’s tartan uniforms!”
Irene Forte, brand and training manager “Having grown up in the world of hospitality, I spent most school and university holidays working in different Rocco Forte hotels. “After graduating from Oxford University in May 2012, I started work
needed to progress. They can also set career goals, access relevant training content and receive job advice from specially training career coaches, 24 hours a day. Learning time is flexible and
therefore not dependent on time restraints that are often imposed in the hospitality industry, allowing for all team members to benefit from the app. Map My Future is revolutionising the way Rocco Forte Hotels develops its team. “Map My Future is a fun, easily
accessible learning and development tool. I am very confident this unique app will open many pathways to team members seeking career progression,” says Lee Boulton, deputy head concierge and career coach. Rocco Forte Hotels provides
opportunities for individuals to pursue careers in many different areas, with cutting-edge and innovative methods to help them progress.
in one of our hotels. During my time there I embarked on a fast-track development programme, where I spent time understanding crucial hotel departments: front office, housekeeping, revenue management, accounts, and sales and marketing. “I moved to the Rocco Forte central team in January 2013 as quality
standards executive, joining my sister, Lydia Forte, who is food and beverage development manager for the group. My role initially was to create Rocco Forte brand standards, including a new service philosophy and values. In January 2014, my role expanded to brand manager. Brand projects have included launching our new families programme, Families R Forte, as well as creating a Rocco Forte Spas brand. “I have also continued to work on training, development and team
engagement, especially focusing on how we can be innovative employers. With this aim in mind, Ros Young, our HR director and myself, were awarded funding to develop a ground-breaking new career progression, communication and up-skilling app for our employees. The app was launched to our two UK hotels earlier this year and is already making an impact, which certainly makes it an exciting time to work for Rocco Forte Hotels. We next plan to make the app available to other employers in order for them to enjoy the same benefits and to promote careers and support growth across our industry.”
137
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152