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GALWAY-MAYO INSTITUTE OF TECHNOLOGY


Higher Certificate in Science in


Information Technology Support ACCELERATED TECHNICIAN COURSE NQAI level: 6 | Places: 24 | Duration: Eighteen months Apply directly to the Admissions Office, GMIT


Why study Information Technology Support? If you have an interest in how computers work, if you like solving Information Technology (IT) problems and enjoy working with people using computers then this programme is for you. It is a long-standing and recently updated programme exploring how computer systems work and communicate, how they are used in a variety of organisations and how to solve problems encountered by people using these systems.


On graduating you will have the necessary skills to: • Provide user support, including help-desk operations • Use, understand, configure and troubleshoot Local Area Networks (LANs)


• Install, configure & update software applications in a Windows and Linux operating environment


• Use and support standard office automation tools • Write a basic structured software application • Design and create a database • Install and troubleshoot elements of a computer system in a stand alone or integrated environment


• Provide IT user training


Through elective choices you may further develop your software development or web development skills.


Programme delivery The programme will be delivered using a mix of lectures and tutorials, lab practicals, class discussion, projects, activity-based learning, problem-based learning, case-study analysis and structured exercises.


Programme modules Year 1 (January 2014 – June 2014): IT Support, Operating Systems 1, Computer Systems, Network Fundamentals, Learning to Learn, Software Development 1 & Computer Applications Year 2 (September 2014 – May 2015): IT Training, Operating Systems2, Database Systems, Networks 2, Mathematics, IT Work Project/ Experience & Software Development 2 or Multimedia


Industrial Links This programme has strong links with industry. The IT Work Project/Experience module in year two will take place on one day per week. This is an opportunity for you to work in an organisation to gain industrial experience. The IT work experience can take place in a variety of both public and private sector organisations, from large manufacturing companies to the local computer shop or school. If for any reason a work experience cannot be arranged, you will undertake a workplace standard project supervised by an academic.


Follow-On Studies You can progress to the one year add-on Bachelor of Science in Information Technology Administration at the Castlebar campus or a similar programme at another institute.


Career opportunities This programme will provide you with the skills necessary to operate as a first line IT Support Technician, an IT Trainer or a helpdesk analyst in a wide range of industry and business environments.


Organisations that have employed past graduates include: GMIT, county and city councils, HSE, VEC, FÁS, Western Care, Brothers of Charity, Intel, HP, PayPal, Microsoft, Hollister, Allergan, Lionbridge, CBE, CMS Peripherals, Port West, Ballina Beverages, Smyth Toys and many more.


Other Essential Information


Admission to this programme is through direct application to the Admissions Office, GMIT and interview by an academic and an industrial representative. Closing date for applications is in late November (exact date to be confirmed) and the programme commences in January 2014. Admissions are in accordance with the guidelines set down by the Admissions Office in relation to direct applications to GMIT.


Contact:Seamus Dowling Tel: 094 9043251 Email: seamus.dowling@gmit.ie Mark Frain Tel: 094 9043116 Email: mark.frain@gmit.ie


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