GENERAL INFORMATION
Special Technology Requirements Computer and Information Sciences and Healthcare Information Systems Management majors (IMD, COMP, MIS, DCOM, HISM, ITEC, and WEBD) are expected to exceed the General Technology Requirements. To maximize the educational experience, Computer and Information Sciences students as well as Healthcare Information Systems Management students must have:
• Current model computer (less than 2 years of age) • DVD optical drive • 2 GB RAM minimum (3 GB+ recommended) • Broadband access
• 40 GB or higher of available hard drive space at the beginning of each term
Computer and Information Sciences students, in addition to Healthcare Information Systems Management students, must be prepared to invest in additional software when necessary and be able to install and uninstall this software without assistance.
Master of Science in Marketing & Communication students must also have the following in addition to the General Technology Requirements:
• Broadband access • Web Cam
Interactive Media Design students must also have the following in addition to the General Technology Requirements:
• Adobe Creative Suite 4 or newer
Students enrolled in SCIE 114 Earth Science must have the following in addition to the General Technology requirements:
• Broadband access
Instructional Design & Performance Technology (IDPT) students are expected to exceed the General Technology Requirements. To maximize the educational experience, IDPT students must have:
• Broadband access • Web Cam
• Articulate Studio (1. Directions for purchase will be provided. 2. The Apple operating system is not supported; students must have access to a Windows system. 3. Microsoft PowerPoint and Microsoft Word are required for Articulate.)
Technology Resources Franklin University students have access to extensive technology resources including:
• Student Web portal • Computer laboratories • Quick-use student kiosks • Campus-wide Internet access • Computerized library access • Computerized classrooms • Wireless connectivity
20 Franklin University Bulletin •
www.franklin.edu
The student Web portal, myFranklin, provides University announcements, access to courses, course history, student mail, financial aid information, and the ability to manage personal student account information. Upon authentication, the course Web page includes specialized technology resources to enhance the learning experience, and includes: FranklinLive! for collaboration, drop box, chat rooms, whiteboard, and bulletin board.
Computer laboratories are located at our Main Campus, Delaware, Dublin, Westerville, and Indianapolis locations.
Student kiosks and quick print stations have been designed for convenient access and are located in the lobby of Frasch Hall, the second-floor lobby of Phillips Hall, and in the lobby of the Paul J. Otte Center for Student Services. The computers in these kiosks provide access to the Internet and Microsoft Office applications.
The library provides technology resources for individual student use, or collaborative use in Student Meeting Rooms (SMRs), which may be reserved.
Wireless Internet connectivity is provided in many areas (authentication required) including Phillips Hall (Nationwide Library, computer labs, and kiosk), Frasch Hall, the Student Services Center, Fisher Hall, Alumni Hall, and the campus green (Main Campus). Wireless connectivity is also available in select locations at the Delaware, Dublin, Westerville, and Indianapolis locations.
Support Resources While pursuing an education at Franklin University, students will be using some of the latest technology available. To help students maximize the benefits of this technology, we offer the support of the Help Desk. Available by telephone, email, chat and remote control, the Help Desk is here to assist with the following:
• Logging into a class • Logging into email • Retrieving username and password (verification required) • How to use myFranklin online resources • Logging into Computer Science servers
• Assisting with basic software applications used at the University
• Assisting with basic computer literacy
The Help Desk requires a few identifying pieces of information when a student calls, sends an email, requests a chat session, or seeks assistance via remote control. The student’s first and last names are required. The student will also need to be as specific as possible when describing problems. For example:
• If experiencing problems accessing a course, the student must provide the course name as well as the section number
• If experiencing errors within an application, Web browser, or the operating system, the student must provide the exact error message, the task being performed when the error occurred, the frequency the problem has occurred, and whether the computer has been rebooted
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