4
salesuk@fcmtravel.co.uk Twitter: @FCM_UK
UK business travel gross sales 2017 £727.8m
Key people Steve Norris Corporate managing director EMEA, Flight Centre Travel Group Marcus Eklund Global general manager, FCM Travel Solutions Joanna Greenfield UK general manager, FCM Travel Solutions Andy Hegley UK general manager, Corporate Traveller Frits de Kok Chief marketing officer EMEA, Flight Centre Travel Group
Main industry sectors of clients
Engineering, manufacturing, media, finance, pharmaceutical, retail, professional services, technology, charity, legal, insurance, energy.
Services offered in addition to business travel Specialist division (cievents) providing conference, meetings, strategic event management & incentive travel services. Travel health consultancy, medical and vaccination advice, visa and immigration services (FCM Travel Essentials).
Number of transactions in 2017 1,774,839 Air 35% • Hotel 29% • Rail 32% • Car 1.5% • Other 2.5% Transactions handled online 52%
Locations and networks
21 UK locations. Wholly-owned equity offices or partner agreements in 96 countries. GTMC.
UK full-time equivalent staff 832 (UK), 6,500 (global) Average length of service 9 years Average industry experience 14 years
Technology offering Amadeus, Sabre. FCM Connect suite of tools (Approve, Booking, Mobile, Analytics, Secure, Expense Reporting and Profile) accessed via Hub, a single sign-on gateway for PC, tablet or mobile device. Sam (Smart Assistant for Mobile) chatbot offering itinerary management, flight updates, city information, ground transport and security notifications.
Biggest innovation in 2017
Seeqa, a new online booking solution that aggregates GDS, non-GDS and FCM’s proprietary content. Built on the Amadeus cytric platform, Seeqa is fully integrated within FCM Connect and enables users to plan, book and purchase air, hotel, car, rail and other ancillary services.
TMC description FCM provides tailored travel management services to mid/large national and multi-national corporations. Our sister division, Corporate Traveller, delivers local service to UK SME-spend clients. Our highly experienced people are empowered to deliver exceptional customer service.
SALES: £727.8m FCM TRAVEL SOLUTIONS
6th Floor, CI Tower, St George’s Square, New Malden, Surrey KT3 4TE 0800 082 1635
uk.fcm.travel
5 BCD TRAVEL
30 Eastbourne Terrace, London W2 6LA • 020 7309 3728
bcdtravel.com
sales.support@
bcdtravel.co.uk Twitter: @bcdtravel
UK business travel gross sales 2017 £636m
Key people Mike Walley President and COO, UK and Ireland Michèle Lawley Managing director, UK and Ireland Laura Everitt Chief financial officer, UK and Ireland Tony McGetrick Vice-president of sales & marketing, UK and Ireland
Main industry sectors of clients Finance, film and TV, entertainment, professional services, advertising, media, pharmaceutical, FMCG, energy, marine, defence, technology, consulting, sports, SMEs.
Services offered in addition to business travel MICE, Advito consulting, advisory and project management service, expense management, virtual payment automation, end-to-end solutions, travel risk management, and carbon-emissions tracking and reporting.
Locations and networks 16 offices in UK and Ireland. Operates in 108 countries, with ownership across all major markets. GTMC.
UK full-time equivalent staff 858 Average length of service 10.25 years Average industry experience 12.9 years
Technology offering Sabre, Travelport and Amadeus. Carefully vetted third-party online booking tools, TripSource mobile app, Decision Source reporting suite (security tracking, pre and post trip data and analytics), SolutionSource marketplace of authorised technology solutions, airfare and hotel price assurance tools, Virtual Payment Automation (Conferma) billback and cardless payment solutions, end-to-end expense management (Concur).
Biggest innovation in 2017 Launch of SolutionSource marketplace to bring new third-party solutions to clients in a simple, secure way. These solutions are designed to optimise programme spend, influence traveller behaviour and drive operational efficiencies. All SolutionSource partners are evaluated prior to being included in the marketplace, giving clients confidence in choosing a solution that is compatible with their BCD managed travel programme.
TMC description BCD Travel helps its clients “travel smart and achieve more through a global team of almost 13,000 creative, committed and experienced people”. The company says it has the industry’s most consistent client retention rate (95% over the past ten years) and generated 2017 global sales of US$25.7 billion.
SALES: £636m
BUYINGBUSINESSTRAVEL.COM
BBT May/June 2018
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