in association with


EARLY ADOPTERS BIOMETRIC BUY-IN


75% of travellers are willing to use biometric technology throughout their journey, but only if the use of biometrics would do the following:


Streamline customs and immigration


Get through security without the use of other ID Check-in for flights Pull up their itinerary


Board a plane without a boarding pass Source: OAG


85% 85% 84% 79% 75%


48% 43% 37% 26% 24% 21%


think supersonic, high-speed planes and trains will improve the travel experience


foresee increased acceptance of payment methods such as Apple Pay, Google Wallet, Venmo and Wechat Pay


would use in-flight or terminal-based virtual reality “try-before-you-buy” experiences


67%


of travellers would be willing to pay more to travel on a supersonic jet


Source: OAG 38% of travellers


would rather risk teleportation than get in a pilotless aircraft


Source: Travelzoo BUYINGBUSINESSTRAVEL.COM


would like to see direct bookings though blockchain- enabled sites


see the value of artificially-intelligent travel booking and itinerary management systems


believe robots will automate check-in, security, boarding and customer services


Source: 2,164 US travellers surveyed by OAG


INVESTMENT IN THE FUTURE


63% of airports and 43% of airlines plan to invest in


biometric ID management solutions in the next three years


Source: Biometrics for better travel: An ID management revolution, SITA


Despite their trepidation, business travellers can see the value of technological advancements


THE POWER OF AI


FLIGHT PRICING DURING


AI PREDICTS


73% SAY


THE BOOKING PROCESS


60% SAY


CANCELLATIONS AND DELAYS WOULD


TO PREDICT FLIGHT


USING AI BE USEFUL 50%


CANCELLATION PREDICTIONS AT THE TIME OF BOOKING


WANT TO SEE


Business travellers are already starting to see the application of AI to make the booking experience smoother


BBT May/June 2018


27


Source: OAG


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