1 CARLSON WAGONLIT TRAVEL
Maple House, High Street, Potters Bar, Hertfordshire, EN6 5RF • 020 3353 0340
carlsonwagonlit.co.uk
CWTUKSales@carlsonwagonlit.co.uk Twitter: @carlsonwagonlit
UK business travel gross sales 2017 £1,227m
Key people Johan Wilson VP and country director, UK & Ireland Denise Harman Senior director programme management, UK & Ireland Paul Stoddart Managing director, CWT Meetings and Events, UK & Ireland Jo Dobson Senior director sales, UK & Ireland Gerry Hallan Senior director of traveller services, UK & Ireland
Main industry sectors of clients Financial, energy, professional services, technology, media, manufacturing, legal, pharmaceutical and telecommunications.
Services offered in addition to business travel
Strategic meetings management, live events, venue finding and group travel, consultancy services, including benchmarking, supplier negotiations, ground transportation, payment and expense management, and policy and compliance.
Number of transactions in 2017 – Transactions handled online 57%
Locations and networks Birmingham, London (4), Edinburgh, Glasgow, Heathrow, Leeds, Preston, Warrington, Dublin. 150 countries and territories globally. Paris (HQ). GTMC.
UK full-time equivalent staff 1,033 Average length of service 9.5 years Average industry experience 15 years
Technology offering Travelport, Sabre, Amadeus. myCWT one-stop-shop for hotel booking, itinerary management, incident/medical alerts, profile updates; CWT To Go mobile app offering policy integration and configurable cap rates, air booking across nine markets; hotel booking “best time to buy” recommendations, real-time itineraries and mapping, arranger booking on behalf of travellers, online check-in on over 250 airlines, flight delay/ cancellation notifications; Programme Messenger automated messaging system; CWT AnalytIQs intelligence tool providing globally consolidated, real-time data and
benchmarking capability. Other tools include traveller tracking, reporting and security alerts; fare predictor tool; CWT Hotel Intel company- specific hotel reviews.
Biggest innovation in 2017 CWT’s new hotel distribution business RoomIt which acknowledges that hotel leakage continues to raise concern for many programme managers as travellers continue to seek out more options, better rates, convenience and loyalty points. RoomIt brings in additional content sources beyond the GDS to offer more rates, more locations and more choice. The expanded coverage around the globe provides access to over 800,000 business-friendly properties in 74,000 cities, including optional apartments. RoomIt Rates pairs significant discounts with business-friendly amenities and offer clients additional savings opportunities, especially in less frequently travelled cities that do not warrant negotiated rates. RoomIt Rates include a minimum of six standard amenities, including last room availability, and a substantial discount off the best available rate. To help drive higher compliance, RoomIt’s Loyalty Booster programme gives business travellers the opportunity to earn additional hotel loyalty points with their favourite programmes.
TMC description
In 1984, Carlson Companies of Minneapolis and the Paris-based Accor Group combined their business travel interests, which shared more than 200 years of history between them, under the name Carlson Wagonlit Travel. Since then the company has grown organically and through the acquisition of companies including Navigant International and Maritz Travel. Today, companies and governments rely on Carlson Wagonlit Travel to keep their people connected. The company “provides travellers with a consumer-grade travel experience, combining innovative technology with vast experience”.
The company says that each day it looks after enough travellers to fill almost 200 Boeing 747s and around 100,000 hotel rooms and handle 95 corporate events.
SALES: £1,227m
Johan Wilson
BUYINGBUSINESSTRAVEL.COM
BBT May/June 2018
93
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152
