2
SALES: £1,039m (BBT estimate)
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
5 Churchill Place, Canary Wharf, London E14 5HU • 020 7456 7483
amexglobalbusinesstravel.com/uk/ contactmeuk@amexgbt.com Twitter: @amexgbt
UK business travel gross sales 2017 £1,039m* *BBT estimate
Key people Doug Anderson CEO Philippe Chereque President Martine Gerow CFO Jason Geall Vice-president Northern Europe Jennifer Charlton Vice-president global supplier relations
Main industry sectors of clients Technology and communications, professional services, financial services, manufacturing, pharmaceutical and healthcare, government, retail, utilities, energy, mining and marine services
Services offered in addition to business travel Consulting, end-to-end meetings & events services including sourcing, planning, production, contract negotiations, budgeting, expense management, reporting and benchmarking.
Locations and networks Canary Wharf (HQ), Croydon (service centre). Offices and/or partner agreements in nearly 140 countries. GTMC.
UK full-time equivalent staff 981 Average length of service 9 years
Technology offering Amadeus, Sabre & Travelport. Air Re-shop Expert (automatically re- tickets a lower fare), AirTrack Expert (unused e-ticket management), Amex GBT Mobile, Connect Portal, Expert Approval, Expert Auditor, Expert Care (travel disruption management), Hotel Re-Shop Expert (re-books like-for-like lower rates), Insights (reporting), Premier Insights (business Intelligence and data visualisation), KDS Neo online booking tool, Virtual Payment Expert, Trip Recommender (offers personalised and predictive recommendations), Ground Transport booking tool (Mozio), Connect Profile, Global Trip Record trip detail viewer, Supply Management Platform to aggregate new content sources.
Biggest innovation in 2017 American Express GBT played a leading role in bringing the GDSs and IAG together to forge agreements that enabled corporate buyers to avoid indirect booking surcharges on British Airways and Iberia flights booked via GDS.
TMC description American Express Global Business Travel “equips organisations of all sizes with the tools and services to keep their travellers informed, focused and productive while on the road”. With 12,000 employees and operations in nearly 140 countries worldwide, GBT performs more than 29 million online transactions annually and has a global client retention rate of more than 96.7%. American Express Meetings & Events offers end-to-end M&E services; GBT acquired event management agency Banks Sadler in 2017.
3 HRG
Spectrum Point, 279 Farnborough Road, Farnborough, Hampshire GU14 7NJ • 01252 881000
hrgworldwide.com info@hrgworldwide.com Twitter: @hrgworldwide
UK business travel gross sales 2017 £1,005m* *BBT estimate
Key people Bill Brindle Chief operating officer Ian Windsor Global travel services director John Harvey Group marketing director Matthew Pancaldi Global sales and client relations director James Stevenson Global sales director
Main industry sectors of clients
Automotive, banking and finance, food manufacture, media and entertainment, oil & gas, pharmaceutical, public sector, retail and telecommunications.
Services offered in addition to business travel Consulting, energy and marine, expense management, data management, meetings, groups and events, sports and VIP services for multinational, national and SME companies.
Locations and networks Ten UK offices and 12 UK implants. Owned or controlled operations in 23 key driver/growth markets throughout Europe, North America, and Asia Pacific supported by contracted partners in Africa, Middle East/West Asia and Latin America. The HRG network extends to more than 120 countries.
UK full-time equivalent staff 1,374 Average length of service 10.5 years Average industry experience 23 years Technology offering
Amadeus, Apollo, Galileo and Sabre. HRG I-Suite customisable portal, HRG Insight data management and security tool, HRG Online self-booking tool, HRG Travel mobile app.
Biggest innovation in 2017
HRG was the first major global TMC to be certified at Level 3 under the new advanced 17.2 NDC standard. HRG is now fully certified to connect directly to IATA member airlines for dynamic new NDC content and bookings.
TMC description
Established in London in 1845, HRG today is a major global TMC with a worldwide network spanning 120 countries. Operating at the forefront of New Travel Distribution, HRG was the first global TMC to be awarded IATA level 3 certification for NDC and leads the way with innovative technology, services and solutions for its corporate, government and meetings clients.
SALES: £1,005m (BBT estimate)
94 BBT May/June 2018
BUYINGBUSINESSTRAVEL.COM
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