Eilidh Siller marketing executive,


❛ Barrhead Travel


I studied dance at college but I fell out of love with it and initially went for an apprenticeship in sales at Barrhead Travel. After the initial week of training, someone suggested I might be suited for the marketing apprenticeship and I started my qualification in business administration in 2015. The apprenticeship was really valuable as it was tailored to the skills you need in marketing, and I would really recommend an apprenticeship as you get to learn on the job and I’m in the same position as someone who has been to university for four years. I now have a permanent role in the marketing team but the company still makes sure we are continuing to learn, so at the moment I am doing a course in digital marketing. It’s a great industry to be part of, and I’m really happy I decided to join.


❛


Kimberley Steer customer service agent,


Skybreak, Gatwick Airport


I did a Level 2 Diploma in Travel and Tourism and learned the basics including airport codes and some customer service skills, but rather than continuing at college, I thought I would look at learning on the job. Initially I looked at roles with hotels and travel agents, but they required experience, so the idea of doing an apprenticeship really appealed. At Skybreak we are often the first point of contact with passengers, particularly when they are experiencing disruption, so my role involves responding to emails and phone calls, talking to people face-to-face and liaising with handling agents. We have guidance from our team leaders, and 20% of our time is study time which includes completing coursework, handing over to other apprentices and going through assessments on the job.


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