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KAY DAVIES travel and tourism lecturer,


❛ Cardiff and Vale College


Our travel and tourism courses have always been popular, with this year’s intake exceeding all expectations. We’ve had to add three courses to meet the demand. One of the main challenges for learners is assimilating the volume of information required to work in the industry, whether in tour operating, retail travel or as cabin crew. It’s vital that applicants demonstrate real knowledge of the role, are able to work effectively as a team, have excellent customer service skills and a ‘can do’ attitude to problem solving. Students are attracted to our courses because our teaching team has worked extensively in the industry. We also take every opportunity to acquire current knowledge by working closely with industry partners. For example, Swissport at Cardiff airport interviews and employs many of our students every year.





PROFESSOR CAROLINE SCARLES head of School of Hospitality and Tourism Management, University of Surrey


The School of Hospitality and Tourism Management offered one of the first tourism programmes at degree level. Over the years, programmes have matured to focus not only on tourism but also on elements such as tourism marketing, tourism development, technology and sustainability. We bring together academic critique with an understanding of the current challenges facing the industry and first-hand experience of working in it. Many of our students tell us that they came to us because of the international reputation of the programme – it’s regularly rated number one in the UK and Europe and number five in the world for tourism. They also cite the range of opportunities, such as internships, our student-industry mentoring programme, field trips and industry networking events.


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