case study
Customer service is the key to the success of airline
Jet2.com and package holiday operator Jet2holidays
Quality is at the heart of everything we do at Jet2. com and Jet2holidays, as we know how hard people work and save for their holidays. We therefore do our best to make sure each of our customers “has a lovely holiday”. This is supported by our core principles of offering value for money and providing excellent customer service. That’s why, whether our customers book a flight or a package holiday, they get a team passionate about customer service. It’s this dedication to
customer service that’s seen
Jet2.com and Jet2holidays
once again ranked as the best in their industries.
TOUCH BASE
Bright future
We believe we have the strategy to grow our businesses, with the products, the people and the proposition to go from strength to strength. With our customer- focused approach, we’re confident our customers will
continue to travel with us.
Jet2.com flew 6.49 million
flight-only passengers in the past financial year, up 21%. Demand for our package
holidays also grew by 27%, with Jet2holidays taking 3.17 million customers on European getaways. With all this expansion it’s
vital that we have the right people in place. We’ve grown our team to more than 11,000
jet2careers.com
recruitment@jet2.com 0
facebook.com/Jet2Careers
colleagues to make sure we’re in a position to offer all our customers a VIP service.
Fantastic opportunities
It’s an incredibly exciting time to join us and we have a huge variety of roles available. We recruit for ground
operations, cabin crew, pilots and engineers at our UK and overseas bases, as well as resort and airport customer helpers in all destinations. Meanwhile, at our commercial offices in central Leeds and at Leeds Bradford airport, we have positions available in HR, finance, marketing, operations, revenue, contracting and product. We also have IT roles in Leeds and at our IT hub in Sheffield. From entry-level positions
and senior positions to fixed-term roles, we could have the career for you. Visit
jet2careers.com now and join our success story!
85
Lee Davies, general manager – overseas operations “I studied leisure, tourism and travel before taking a role in travel retail. After three years I moved into overseas operations, starting as a rep and progressing into management positions, and then joined a leading online travel agent in Barcelona. Keen to progress, I constantly looked to develop my skills, learning about all product lines and the end-to-end journey of a tour operator, taking every opportunity offered to learn. “I progressed from being
a rep, through management roles within the travel industry to my role today as general manager – overseas operations at Jet2holidays, responsible for a large team across Europe. The constant innovation makes my role, the industry and company incredibly exciting. I couldn’t recommend it more!”
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