case study
The holidays and cruise specialist seeks recruits who can champion the ‘Saga Way’ of life
Saga Travel is a specialist provider of holidays and cruises exclusively for today’s over-50s. We’re a household name spanning a range of sectors from travel to finance and insurance. With companies and offices across the UK, as well as exciting overseas and ship- based roles, we’re a fantastic choice for up-and-coming talent in the travel industry. Our holiday collection
covers European and long- haul destinations, from Spain and Croatia to Uzbekistan and the Himalayas. Our tours are escorted by an expert
TOUCH BASE
tour manager who will meet customers at the destination airport and accompany them throughout their journey. Many of our tour managers and expert guides have grown up or live in the local area and can therefore share their insider knowledge, hints and tips to ensure our customers thoroughly experience the local culture and attractions. We’re currently going
through exciting times in our cruise business, welcoming our first new-build ships. Beautifully boutique, our exclusive sister ships Spirit of Discovery and Spirit of Adventure (due in
saga.co.uk/careers 6
linkedin.com/company/saga
2020) offer a uniquely British way to cruise to a range of destinations. And what about unbeatable
service? Thanks to more than 65 years’ experience, our customer care is second to none. It’s resulted in one of the best retention rates in the industry, with 98% of our guests rating their holiday ‘good’ or ‘excellent’. Equally important to our
customers are our people and culture; they are core to our brand. They bring the ‘Saga Way’ to life, putting our customers and colleagues at the heart of all we do. We continue to build a
culture that encourages people to be brave and challenge each other to do the right thing, while delivering exceptional service and products to our customers.
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Tommy Mantle, commercial sales manager “I began working at Saga Holidays in 2002 at the age of 16 and have held various roles over my 17 years with the company. My first position was as a processing clerk in the data capture team. In 2004, I progressed my career with the product set-up team, later joining our yield and pricing department where I spent eight years working in various product areas. “I’m passionate about travel
and my career has enabled me to visit some of the amazing countries we send our guests to, including Thailand, Cuba and Switzerland. Having spent many years working in back-office functions, in 2015 I made the decision to work in a customer-facing role, where I currently work and manage our bespoke, group sales and outbound teams as commercial sales manager.”
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