TRAVEL TECH
Technology is greatly changing travel. From mobile check-in to online booking systems, technology is enhancing the way in which people book trips, as well as their experiences while away. As a result of this expansion in travel technology, the job market is constantly evolving. “In a lot of other industries,
technology is replacing people, whereas in our industry, technology is enhancing what people do,” says Danny Waine, vice- chair of the Institute of Travel
says travel technology often hires people in junior positions and trains them up. “There are many technology
jobs in travel companies, certainly if they’ve got a CRM [system]. A lot build their own reservations platform. “Marketing is also huge.”
& Tourism’s education and training committee. “We will always meet people
in our industry for whom technology will help do their jobs more efficiently.” From marketing and SEO to
software development and data science, there is a range of technology jobs in travel. Jon Pickles, chief operating
officer at Kaptio, a customer relationship management platform for the travel industry,
What to watch in tech
“Artificial intelligence
to drive sales, chatbots, personalisation and ‘customer first’ are the big things”
8
introduction to travel
There is such variation
across the sector, with a wide array of destinations and experiences to uncover.
The industry is being disrupted like never before. Changes in digital and mobile technology provide huge opportunities.
Nicholas Hilliard, talent acquisition manager, EMEA, Avis Budget Group
Nick Watts,
product manager,
Cruise.co.uk
It offers so many opportunities,
from customer-facing to technical and analytical roles. The industry constantly challenges you.
Lee Davies, general manager overseas operations,
Jet2.com
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