While apprenticeships are an increasingly popular way to learn while working, there are a wealth of other opportunities for those who are keen to learn about the industry through on-the-job
training. A huge range of companies
– from small tour operators and cruise lines to the world’s biggest airlines – offer in- house training schemes to help you progress. These can include graduate
schemes for people leaving university, development schemes that allow you to gain company accreditation or external qualifications providing professional skills run by organisations such as the Chartered Institute of Marketing and the Institute of Customer Service. One major advantage to
this route is financial, as you’ll be straight into a full-paid job
and won’t be building up the debt that some students incur while at college or university. If you’re considering this option, a passion for the travel industry and a desire to learn about the sector is essential. “You need to accept that
you won’t know everything on day one, and that on-the-job training is very much about learner progression and skill acquisition,” explains Danny Waine, vice chair of the Institute of Travel & Tourism’s education and training committee. “Some companies which
offer on-the-job training have very formal and structured processes, while others have more-informal guidelines relating to what trainees will learn. I’ve seen some trainees expect everything too soon, and they then feel they are not being challenged enough.
Waine says: “This is where
communication is key, both from the line manager and the learner, who should be empowered to have the confidence to openly discuss their development.” Vicki Wolf, education manager at travel association ABTA, says newcomers to the industry should look out for companies that offer great training and development
opportunities as a core part of every role.
“On-the-job training is for absolutely everyone,” she explains. “Training doesn’t start or end at university, college or apprenticeship level. With the industry’s constantly evolving technologies and the dynamic nature of travel, continuous learning should be core to any business or individual.”
² Reasons to consider the in-house route
X Often provides a fantastic insight into different areas of a business
X Allows candidates to earn a decent living wage without racking up student debt
X Builds confidence and encourages growth and knowledge to help you progress from day one
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