Within the Gather & Learn
programme, each manager acts as a coach and mentor for their team, passing on the knowledge, skills and experience they need to grow. There are coaches who act as business partners working alongside regional operations managers to drive performance through on-the-job coaching and classroom-based training, and support with personal development and succession planning. The aim is to make sure Gather & Gather provides learning and development solutions that are tailored for the individual. The atmosphere is structured,
but dynamic. New opportunities are constantly being created and the company always looks to fill these roles from its own teams first. It reflects Gather & Gather’s open and transparent culture where, in recent years, nutritionists have become account directors, and operations managers have become directors of key service areas.
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www.gatherandgather.com
Case study Annagh Butler, retail manager for Lloyds Banking Group Annagh Butler joined Gather & Gather as a 19-year-old, six months after arriving in the UK from New Zealand. Having first tasted life in the kitchen doing everything from portering to the baking at her sister’s restaurant from the age of 13, she knew hospitality was the career for her. Starting out at the National Audit Office contract, she moved from a barista and catering assistant role to supervisor in three months before joining the Lloyds Banking Group operation as coffee trainer. She pursued her interest in coffee, winning the 2014 Union Coffee
barista championships along the way. Now, she is the retail manager for Lloyds Banking Group and makes sure her teams share her passion. Her favourite coffee is a V60 – a speciality brewed from a single-origin coffee, Panama being the origin of choice – but she also admits to a love of a piccolo latte with whole milk. “To make a success of a career in catering, or any aspect of hospitality,
you need heaps of attitude and personality,” Annagh says. “Positive, happy people go far in our business. So long as you have a passion for coffee and great food you will not just love the job, you will shine. My top tips are always say yes – you never know what those opportunities will bring you – be honest, and communicate as much as possible.”
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