● Always follow the instructions. If the HR manager asks you to use black ink, don’t use blue


● Photocopy the form and practise on rough versions


● Answer all the questions, but don’t add extra information unless requested


● If they ask for a personal statement, keep it succinct


● Check spellings and facts carefully


● If a question isn’t relevant, write ‘not applicable’ so they know that you haven’t forgotten to answer it


● Online applications will often be scanned for key words, so use key words from the advert. If they ask for a dynamic team leader, include that phrase and information in your application


● Enthusiasm for the job and the industry


● Great interpersonal skills and a love of meeting people


● Good reasons why you have chosen hospitality as a career


● Care in your appearance and presentation


positive... Talk


Use dynamic wording to convey success on


your CV, such as ‘I led/ achieved/increased…’


● Put yourself in the interviewer’s shoes: if you were them, what would you want to know?


● Research an employer by checking out the company website and reading the news pages in industry magazines such as The Caterer. Take note if the business is expanding – and beware if it’s getting bad press


● Don’t panic. No matter how much you prepare, nerves can take hold; harnessing them can work for you, not against you. Take slow, deep breaths until you feel calm


● When you arrive, shake hands firmly. A quick visit to the bathroom before you go in will let you wash and dry your hands so they aren’t clammy


● Ask friends and family to share their interview stories so you can glean some helpful dos and don’ts


● Visualise the interview going well and keep those positive thoughts front and centre as it really will help you make it a reality


53


● Some companies have a more relaxed dress code, but it’s best to check that out first – or simply be safe and dress smartly


● Make sure you know where you are going and how long it will take. If you get delayed, ring up to explain and apologise


● When you walk in, project confidence and maintain eye contact – not in a spooky way, though


● During the interview, remember to listen and answer the questions accurately, using examples to back up any of your achievements


● Try not to interrupt


● Keep your ears and eyes open and ask questions because you need to make sure this company is the right cultural fit for you – it’s not all one-sided


● Don’t forget to keep a few questions up your sleeve for the end – perhaps ask what sort of person they see in the role


● Send a short note afterwards to confirm your interest in the job – if you still want it


● If you don’t get the job, ask for feedback and learn from it. Treat it as a positive learning experience and carry on applying


What employers look for


Application forms


Preparing for the interview


It’s obvious, but…


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