Case study Nicole Peace, events manager When Nicole started her first ever job at the Vineyard in 2000 she never imagined it would be the first step to her future career. She quickly realised the Vineyard prioritises staff satisfaction and customer experience above all else. Her first role was as a
Saturday housekeeper and she soon moved into the reservations team, where telephone etiquette and sales skills were taught. Due to increased volume, a central reservations team was set up and Nicole was promoted to CRO manager. Wanting to develop her abilities further, she saw moving into events as a natural progression. After gaining experience as events co-ordinator at sister property Donnington Valley, she was promoted to her current role as events manager at the Vineyard. Nicole firmly believes that
involvement with Relais & Chateaux, health and safety, policies overview and company benefits. You are nurtured, supported and encouraged to progress in an atmosphere that only the Vineyard can provide. Team-bonding activities include a mini wine tasting and a three-course dinner with matching wines. After probation you will also be enrolled on the WSET level 1 qualification. Each month, managers are asked
to put forward team members who have displayed one or more of the four attributes (support, understanding, respect and excellence) for a Sure Award. The awards are given to employees each quarter. There is also an employee of the year event, with the lucky winner enjoying a trip to the Peter Michael Winery in California.
“We are always on the lookout for thoughtful innovators, aspiring leaders and those who truly believe they can make a difference to someone else’s day”
Perks of the job l A fabulous discount for you, your friends and your family on bed and breakfast stays
l Discount when dining l Discount on gym membership l Discount on golf membership l Discount on wine purchased via the Vineyard Cellars
l Discount on spa treatments 141
without the support of her managers she wouldn’t have achieved the successes she has. Now, 17 years on, she is a firm ambassador for the group, with her knowledge and dedication key to developing her own team. Her belief is that hospitality is an industry you love or hate. Like Nicole, the lucky ones will find a company that shares that love and passion and which they will never want to leave.
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