Case study Philipp Roesch, assistant front office manager, 45 Park Lane Philipp grew up in hospitality as his parents owned a hotel in Germany, so from a young age he was immersed in the industry. When he finished high school he moved to Dubai to gain more exposure in the industry and following this worked in Berlin. After graduating from our Ultimate Leaders Programme, he became front office supervisor and has now been promoted to assistant front office manager at 45 Park Lane.


What attracted you to the Ultimate Leaders Programme? The opportunity not only to see various departments, but also to move around the various hotels in the UK. Having had the chance to work at both 45 Park Lane and The Dorchester, I was able to learn two completely different approaches to bespoke service in the five-star ultra-luxury hospitality industry. Eventually, this truly helped me grow both professionally and as a person.


to university. If you are interested, don’t hesitate to apply on our careers website for a summer internship 2018. The Dorchester, 45 Park Lane and


Coworth Park have launched an exciting chef de partie programme. It is designed to develop our current commis chefs into chef de parties within 24 months. Do you want to be the next candidate? You will be assigned a mentor from the senior kitchen teams, have exciting supplier visits and additional training programmes in order to facilitate your accelerated growth within the hotel. Care to join us? Apply online for


any commis chef role now at careers.dorchestercollection.com


Contact Many of our roles are open to those looking for part-time hours as well as full-time hours. careers.dorchestercollection.com


What’s your favourite part of your role now? Seeing the team develop and grow. The host role is a diverse one and it allows all members of staff to gain in-depth knowledge about our guests. London is a tourist hotspot, so you get a feel for the London scene – in other words, the trendiest places in town – and front desk operations. I continuously strive to drive the team forward and spread our knowledge, so we can truly craft perfect moments and tailored experiences for our guests.


Can you give an example of how ‘perfection just happens’ or how you ‘create perfect moments’ Here at 45 Park Lane we strive for perfection. We aim to find out as much as possible about a guest and their preferences so that even a first-time guest should be able to walk into their suite, find their favourite amenities, maybe even the flowers they love, and immediately feel at home. With our understanding for the London scene, we strive to book you into the restaurant that is impossible to get a table at, and show you the magnificent little places hidden away in a side street. We want you to be able to take off your coat and put up your feet while we will take care of the rest.


What advice would you give to a prospective Ultimate Leader? Take it all in – this is your opportunity to grow, rise and shine. Never be shy of accepting more work – put in the extra hours or take on an extra shift. Commit to project work outside of your normal operational hours and prove that you can take on some tasks that usually your supervisor/ manager would do. This programme is designed to be driven by you, your commitment and your input. So if you want to grow quickly, show the executive team and managers your talent – but do not forget to be humble.


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