76 Brend Hotels
An Apprenticeship Academy owned by the hotel group means that you could experience a smooth path from education to employment
The Brend Hotel Group was the first hotel company in the south west to launch its own Apprenticeship Academy. The group, which has 11 luxury hotels
throughout Devon and Cornwall, has been offering vocational training to its staff since 2004. Apprentices used to attend local colleges, but now all training takes place at Brend Group’s Training Academy and on the job at its hotel sites. There are more than 60 apprentices
on the scheme, learning a variety of skills connected with the hotel industry, including front of house, bar, waiting, administration, housekeeping, concierge and portering. We also have a group of 16- to
18-year-old commis chefs working towards their end-point assessment under the new standards and supported by the HIT Training Chef Academies, which offer practical workshops. We are confident they will become the first to achieve this new qualification. Andrew Mosedale, Brend Hotel
Group’s HR manager and academy principal, says: “We have spent the past
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12 years building up expertise and are delighted with the progress. It is certainly a positive aid to grow and develop skills vital to our industry, along with staff retention and reduced staff turnover, given that Brexit is around the corner.” Director Peter Brend Snr says
apprenticeships have proved a very important way of ‘growing your own’ staff. “We are a family business that values its employees and encourages them to stay long-term,” he explains. “Apprenticeships have proved to be an excellent way of developing and enhancing the skill levels in our establishments. Having our own academy means we can offer the very best level 2, 3 and higher apprenticeships on site. Our aim is to become an employer of industry excellence in all senses of the term.”
“Our aim is to become an employer of industry excellence in all senses of the term”
Professional qualifications The Apprenticeship Academy initiative is blazing a trail in the south west and the group has been heavily involved in the new government industry standards. HIT Training, a leading specialist
training and apprenticeship provider for the UK’s hospitality, hotel and catering industry, will be responsible for providing expert support and training assessors, as well as sourcing funding for eligible learners. HIT’s managing director, Jill Whittaker,
says: “We’re very pleased to be working with them. Well-trained, competent staff are a valuable asset and can help a business perform well by delivering improved efficiency, better customer service and reduced staff turnover.”
Contact us The Brend Hotel Group is currently recruiting new apprentices. For more information, call group HR manager Andrew Mosedale on 01271 372 166 or email him at
am@brendhotels.com
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Case study Alex Richards, hotel manager, Royal and Fortescue Hotel, Barnstaple Alex has gone from part-time waiter to hotel manager in eight years. He started work at the Royal
and Fortescue Hotel in 2007 as a part-time waiter while training to be a teacher. But Alex enjoyed the job so much he decided to stay in the hospitality industry, and learned the basic skills and customer-focused techniques. He continued to work at the hotel in a number of roles, including portering and front of house, and was promoted to junior assistant manager in 2009. The role was challenging and required lots of new skills and training, which Brend Hotels was able to offer in-house and through external courses. In 2015, Alex became
manager of 62 the Bank, a bistro that is part of the group. Alex says: “There were
several reasons I chose this over my original career path. I enjoy working with people, each day is different and it was a way to extend my skills base and get a recognised qualification. Another important part was that you learn by doing the job, not just being told about it. “I was attracted to Brend
Hotels as I thought that I would get more varied experience by being able to work in different hotels. As a result, I have grown in confidence, personally as well as professionally.” Alex has recently completed
his foundation degree apprenticeship through Brend Hotels’ partnership with HIT Training. He is a great believer in training and bringing on new members of staff.
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Case study Phil Lewis joined Bella Italia in 2010, quickly progressing to general manager, and then to internal training academy general manager
Casual Dining Group
Find a job you’ll love and a company that will help you grow.
You probably haven’t heard of Casual Dining Group, but you’ll know our restaurant businesses: Bella Italia, Café Rouge, Las Iguanas, Belgo and La Tasca. We’re a large UK restaurant company with sites all over the globe. We operate a combined total of more than 300 restaurants in the UK, with more than 8,000 people building their careers with us. We’re passionate about food – and even more importantly, we’re passionate about our people and their progression. It’s no secret that the hospitality industry needs fantastic individuals, and we’re all fighting to attract the best in the business. What sets us apart from the crowd is that we don’t solely want qualified chefs, or accomplished restaurant managers with lots of experience, but instead good people who are willing to work hard, learn and grow with us – people who want to build a career and to progress quickly. The industry we work in is exciting,
lively and naturally people-centric – because our only job, really, is to make our restaurant guests happy.
78 Casual Dining Group offers a diverse
range of jobs, from back-of-house roles and bartenders to restaurant managers and regional managers – the one thing they all have in common is a shared goal of creating exceptional dining experiences for customers, by working together, as a team. It’s crucial to what we do and we’re always on the hunt for team players. As with the food they serve, all of
our restaurant brands have a unique personality, which is reflected and reinforced by the people who work to make our guests happy. The thing that brings us together is a love of what we do and the culture and atmosphere we work in. We believe that training and
developing our people, so that they can grow and build their careers with us, is critical to our success. It means anyone joining Casual Dining Group will have exciting opportunities to progress. For example, at Bella Italia we aim to fill 70% of management positions from existing employees via our internal development programmes: Stepping
Up, Emerging Leaders and Future Leaders. The extensive programmes provide candidates with bespoke Bella Italia learning aids and advice that will enable them to take the next step in their career. We have also doubled the number
of apprenticeships we will be offering over the next year across all the restaurant brands in our business. We take our position to teach, mentor and develop the hospitality workers of tomorrow very seriously, whether that’s developing front-of-house, back-of- house or managerial roles. All of these apprentices will experience a bespoke Casual Dining Group apprenticeship, giving them the skills they need to propel themselves through the business. Are you a team player looking for
clear defined career progression full of opportunity? Then it’s time to talk.
Where to apply:
www.casualdininggroupcareers.com
We quickly identified that Phil was driven, and a high performer, so he became a team trainer. Showing passion, Phil quickly progressed through the ranks, taking on a role as a supervisor and successfully completing his supervisory development programme in October 2013. With bags of energy and enthusiasm,
it was only two months after Phil completed this course that he was offered an assistant manager role. Support and guidance is the framework that underpins promotion and progression, so Phil took a place on Bella’s first-ever future leadership programme, which focuses on developing high-performing assistant managers into general managers. Motivated and well trained, it wasn’t
long before Phil was awarded his first general manager role at Bella Italia, Bolton in 2016 – a role he still holds. Wanting to give something back, Phil is now one of Bella’s internal training academy general managers, who support new managers joining the team. Phil says: “The great thing about
Bella Italia and Casual Dining Group is that they do not mind backing people to help them develop. They care about their people, and I received great support and knowledge from colleagues at Bella, who gave me multiple chances to prove myself. What else can you ask for?”
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88 Exclusive Hotels and Venues Elior
An apprenticeship with this award- winning contract caterer could mean a career with any one of its 2,000 clients
Elior is a multi-award winning global player in the contract catering and related services sector with operations in over 15 countries and 120,000 employees. Here in the UK we have 14,000 colleagues helping us deliver our promise in achieving excellence in everything that makes up the customer experience. We’re delighted to be an Employer of Choice, having been rated as a Sunday Times Top 25 Best Big Company to Work for in 2013 and 2015. We operate across circa 2,000 client sites and we are experiencing fantastic growth. You could grow your career with us too.
Start your career with an apprenticeship Apprenticeships are one way to kick- start your career in hospitality and catering and, given that we work with
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commercial, professional and financial service companies, the armed forces, education, the care sector, retail, heritage venues and world-famous sports stadia, the opportunities for personal development and career growth are broad. Working in partnership with our
apprenticeship provider, Babcock International Group, we can start you on a Level 2 Apprenticeship as a hospitality team member, for example. All your study is supported with your Babcock representative and all your learning will be work-based – there is no requirement to attend classroom seminars. There are two paths to getting
started in your career: one can be front of house, such as a foodservice assistant, or you could choose to be in the kitchen, as a cook or commis chef.
We currently have 250 apprentices
and have signed up a further 90 for our September cohort. We value apprentices so much in our business that every year there is an award for ‘Apprentice of the Year’. We embrace apprenticeships at
Elior and recognise these as an incredibly rewarding accomplishment that not only gives you the knowledge of the job but the experiences and skills to advance your career. This year, Kieran Wight won
Apprentice of the Year and went on a holiday of a lifetime to Vietnam. Read his case study (right) and learn about his success with us.
Visit
www.elior.co.uk for all our vacancies and get in touch at
apprenticeships@elior.co.uk if you are interested in joining us
Case study Kieran Wight, chef de partie
Your role could rotate through all these country house hotels, gathering experience along the way
Exclusive Hotels and Venues is a family- owned collection of four country house hotels, two venues, one golf club and a pub across the south of England. Each property is situated in a beautiful location, surrounded by acres of stunning countryside and gardens, offering every imaginable leisure, wedding, meeting and training requirement and more. With 750 permanent employees, we
are surrounded by a wealth of talented and passionate people. Our vision and values reflect our commitment to both our guests and our teams, encouraging innovative guest service within an exciting and diverse industry.
Kieran started with us in October 2014 and quickly progressed to become an apprentice commis chef at Murrayfield Stadium with Elior. Working alongside the team and the executive chef, Kieran has been cooking for the Murrayfield players, including the Scottish Rugby team. “It’s a big job to keep the team fed!” he says. “Without this apprenticeship
I would not be doing this today. Every day is different and there is good money in hospitality as you work your way up. I have now completed my Level 3 Hospitality Supervision and have been promoted to a chef de partie.” Kieran won the Apprentice of the Year award and joined our winners
on an all-expenses-paid holiday touring Vietnam. Recognition for work well done. Thank you Kieran.
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Ongoing development Our people are at the heart of the outstanding service we deliver to our guests, so it goes without saying that personal development is a key priority. Equipping our people with industry- related skills and knowledge is an everyday occurrence for us and so every team member has the opportunity to experience and be involved in our in-house training.
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“Each property is situated in a beautiful location, surrounded by acres of stunning countryside and gardens”
Build your career Exclusive Chefs’ Academy Our two-year programme is aimed at commis chefs with at least one year of experience (preferable). The academy has been designed to equip you with the skills and experience needed to take you from commis to chef de partie. Our aim is to see people grow, which
is vital to our business success and paramount to the profession. You will spend one year in one of our selected properties and move to another on your second. You will also have the opportunities to travel around the business to support the kitchens with special events throughout the year.
Exclusive Ambitions Our graduate programme is targeted at our future leaders and sets the
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foundation for a successful career within Exclusive. This is your chance to develop your knowledge and skills to achieve your full potential, guided by a team of outstanding professionals who are committed to building a confident future generation of managers within this rewarding industry. This is a two-year programme moving
through the rooms division, food and beverage, housekeeping, spa, finance and human resources. Your final month allows you to select a department you have not yet explored or to return to a favourite department.
Career choice We welcome talent at all levels and offer a variety of opportunities within a range of departments: ● Reception ● Housekeeping ● Reservations ● Food and beverage ● Kitchen
● Spa ● Grounds and estates ● Maintenance ● Accounts ● Sales and marketing ● Human resources
Contact us
www.exclusive.co.uk/people recruitment@exclusive.co.uk @ExclusivePeople @ExcChefsAcademy
www.facebook.com/exclusivehotelsuk www.linkedin.com/company/ exclusive-hotels-and-venues
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● Competitive salary ● Uniform (operational departments)
● Employee Perkz ● Bike to Work Scheme ● Complimentary meals on duty
● Complimentary car parking ● Childcare vouchers ● Discounted family and friends rates
● Pension scheme ● Discounted room nights and food and beverage across all Exclusive properties
● Discounted spa treatments and products
● WOW awards ● Refer a Friend scheme – earn up to £1,000
● 29 days’ annual leave increasing to a maximum of 34 days with service
100 Hand Picked Hotels
Fantastic buildings are only part of this hotel collection’s attractions. Individuality and guest service are others, along with a commitment to team members at all stages of their career journey
Hand Picked Hotels, formed in 2001, is an award-winning, privately owned collection of country house hotels located throughout the UK and the Channel Islands. Our vision was to create a collection of individual hotels, not a chain, where guests could enjoy the unique architectural features and interiors of these historic properties while experiencing a superb level of comfort and service. With welcoming and charming service delivered in inspirational surroundings, our guests are encouraged to feel at home, relax, kick off their shoes and indulge. All our hotels have undergone major
refurbishment projects, including a £4.5m renovation at Fawsley Hall and a £2.5m redevelopment of the health club and spa at St Pierre Park in 2016. Ten of our hotels have spa facilities offering treatments from facials to deep tissue muscle massage and reflexology, spa days and spa breaks, perfect for any occasion.
Our food and beverage Not only are we famous for fantastic buildings, but Hand Picked Hotels has created an enviable reputation for high standards of food and drink. Each Hand
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Picked Hotel is unique and has its own identity and destination restaurant within the local area. This philosophy carries throughout our food and beverage teams and kitchens, with each hotel having autonomy to create its own menus and source local produce and ingredients. Our talented brigade of chefs bring creativity and flair to our kitchens and believe that providing the highest level of guest service is the key to success.
Our commitment to our team members We pride ourselves on offering a quality four-star product, differentiated by bespoke service from our Hand Picked people. We seek vibrant people who believe that providing the highest level of guest service is the key to success. Our values support a family approach; we are passionate about our people as well as our hotels and welcome those who share our enthusiasm to join us. Our team members can expect a
challenging and rewarding career in a fun environment where they are encouraged and supported to acquire the skills and knowledge to ensure guest expectations are exceeded every time.
Our HPH employee charter details our
commitment to our team members at all stages of their journey. This includes a full first-day induction with the head of department and the issue of a personal portfolio with a structured 12-week induction plan, regular reviews and annual appraisal in line with our company values, behaviours and competencies. All new team members attend a full day’s company induction and award-winning Being Hand Picked training day within their first six weeks of employment.
Do you want to be Hand Picked? If you are keen to join a progressive company where you can learn, develop and achieve your true potential while enjoying a range of unique benefits, contact us through our website or by contacting our resourcing manager.
Contact us Ewen Moore, resourcing manager, Hand Picked Hotels 01732 471260
emoore@handpicked.co.uk www.handpickedhotels.co.uk facebook.com/handpickedhotels twitter.com/hp_hotels
Case study Kylie Holdcroft, reception manager, Rookery Hall Hotel & Spa “I commenced
employment at Rookery Hall & Spa as a bar and lounge supervisor in 2013. It was in this role that I really developed my love of hospitality. I loved learning new skills and working on inventive ways to excel all guest expectations. “I was promoted to assistant restaurant and bars manager in
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2014, and in 2015 I accepted the position of front office manager. “My love of hospitality and
commitment to customer service are what have helped me progress in my career. Without the training I have received from Hand Picked, I don’t believe my career would have developed quite so quickly. “The best thing about my job is the interaction with guests. There is simply nothing better than hearing positive feedback about the team or the service. It really is rewarding and it becomes something that you strive to hear again and again.”
Harbour Hotels & Spas
Set in premium locations, with award-winning dining and luxurious spas, Harbour Hotels is a growth business that wants passionate and dynamic staff at all levels
Now spanning 13 coastal, country and city locations, Harbour Hotels has fast become one of the UK’s most exciting luxury lifestyle hotel groups. Each hotel is located in a premium setting, with renowned dining and luxurious spas. From sensational views to stepping out into the heart of a city, the group offers an exceptional variety of locations.
Best Seafood Restaurant 2016 was a milestone year for Harbour Hotels, with openings in vibrant new cities, including Brighton, Guildford, Bristol and Chichester, and continued refurbishments across the portfolio. The group’s award-winning Jetty
restaurant concept was named the UK’s Best Seafood Restaurant and received rave reviews from national food critics, with Jay Rayner from The Observer describing his experience as “a meal of sunlight and flavour and professionalism, at the place where land meets sea”.
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HarSpa In addition to its food and beverage success, the exciting new HarSpa concept has now been introduced across the group, with standout spa experiences available in unique coastal and city settings. From immersive subterranean spas in Brighton and Bristol to panoramic bay views in Sidmouth and St Ives, the spa brand has been described by Harper’s Bazaar magazine as “world class”, and is even set to feature its own desirable in-house product range. 2017 marks an iconic opening in
Southampton marina, with the £25m luxury yacht-inspired Southampton
“Jetty restaurant offers a meal of sunlight and flavour and professionalism, at the place where land meets sea”
Harbour Hotel set to land at Ocean Village. Featuring an indulgent spa, with gym and swimming pool, along with the award-winning Jetty restaurant concept and HarBar on the 6th – a spectacular rooftop bar, with stunning sunset views – the development will transform the marina into one of the most desirable locations in the UK. In his role as the managing director of
Harbour Hotels, Mike Warren oversees the group’s expanding portfolio of luxury properties, with a focus on building the right teams to establish
Harbour Hotels as the UK’s leading lifestyle brand. He says: “Harbour Hotels is in a period of significant growth, with unrivalled opportunities for chefs, front of house, therapists and all levels of management. We are always looking for passionate, dynamic and positive candidates to join our expanding group.”
Contact us To register your interest in Harbour Hotels, email your CV to
careers@harbourhotels.co.uk
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Locations Coast
Christchurch, Salcombe, Sidmouth, St Ives
Country Alton, Farnham
City
Brighton, Bristol, Chichester, Guildford
Coming soon Southampton, Torquay
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112 Jumeirah
Three London sites and multiple international hotels means you can tap into opportunities that can take you around the world
Jumeirah Carlton Tower, a Knightsbridge establishment for more than 50 years, is a renowned five-star hotel in central London. In addition to its 216 contemporary guest rooms and suites, Jumeirah Carlton Tower features two restaurants and bars, the Club Room and the Chinoiserie lounge; extensive function space, including the recently refurbished Ballroom and the light-filled Garden Rooms; and one of London’s most exclusive health clubs, the Peak Health Club & Spa, including a state-of-the-art gym and a 20-metre indoor swimming pool. Sister property Jumeirah Lowndes
Hotel is a boutique gem located in the chic London neighbourhood of Belgravia. The 88-room hotel is renowned for its modern British dining at Lowndes Bar & Kitchen; seasonal al fresco restaurant and bar, the Terrace; Map Room function space; and access to the nearby Peak Health Club & Spa. Combining the refined services of a
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luxury serviced apartment with the privacy, comfort and generous living space of a contemporary Mayfair residence, Grosvenor House Suites by Jumeirah Living offers a unique experience at London’s most exclusive address. The hotel has a spectacular Atrium and is the ideal place to meet and unwind. Flooded with natural daylight from the seven-storey-high glass roof, the Atrium has the feel of an outdoor café with all the privacy and calm of your own secluded courtyard.
Join our team As a Jumeirah colleague, you will join a diverse team made up of 39 different nationalities across 55 different departments. All new team members undertake an extensive Jumeirah brand orientation programme within their first two weeks, a well as a departmental orientation. Further training opportunities are offered to colleagues at all levels to support
we strive to ensure our colleagues have a long and happy career with us. With over 20 hotels around the
their professional development. These include Effective Communication and Building a Personal Brand. Jumeirah also offers an award- winning array of benefits, including: ● Accommodation and food and beverage discounts from day one ● Free meals on-duty ● ‘Recommend a friend’ payments ● Subsidised dental care ● Monthly social events and CSR/ volunteering opportunities At Jumeirah, we believe in providing
opportunities for development. In line with our guiding principles of continuous growth and people focus,
world, including the flagship Burj Al Arab Jumeirah in Dubai, and an exciting global expansion pipeline, including new openings in the UAE, Indonesia, China, Oman, Jordan, Malaysia and the Kingdom of Saudi Arabia, Jumeirah offers plenty of opportunities for colleagues to advance through international promotions, as well as at its London properties.
Contact us ● Jumeirah Carlton Tower, On Cadogan Place, SW1X 9PY ● Jumeirah Lowndes Hotel, 21 Lowndes Street, London SW1X 9ES ● Grosvenor House Suites, Park Lane, Mount St, Mayfair, London W1K 7TN
Call 020 7858 7024, email
claire.mahon@
jumeirah.com or visit
www.jumeirah.com
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Case study
Stefane Sabouret, director of housekeeping, Jumeirah Carlton Tower
One of Jumeirah’s guiding principles is continuous growth, and we use this principle when nurturing our talent. A fantastic example of this is Stefane Sabouret. Stefane originally joined
Jumeirah Carlton Tower in 2006 to assist with our concierge department before moving on in 2009. He then returned to the business in 2014 to assist with the smooth running of our concierge team, ultimately taking on the position of interim concierge manager. Stefane was then promoted
to rooms division project manager. During his time in this role, he also covered an interim general manager position at Jumeirah Lowndes Hotel. In 2016, Stefane was specially
selected for the Jumeirah HiPo (High Performance) programme, which enables our identified talent to transition from their current position to the next level. Following completion of the HiPo programme, Stefane was promoted to director of housekeeping and has seen great success. Under his guidance, service levels have improved, along with cleanliness scores and staff engagement. At the end of September
2017, Stefane will continue his career with Jumeirah with a transfer to the brand’s flagship property in Dubai, the Burj Al Arab Jumeirah, as rooms division manager.
114 Kew Green Hotels
This hotel management company is the name behind some of the industry’s biggest brands
The Kew Green story is a fascinating one of ambition and success. In just 16 years our company has grown from a single hotel to become one of the UK’s leading hotel management companies with 55 properties in the portfolio. From limited service to luxury full
service, we own and develop our hotels as well as managing assets on behalf of others. While you won’t see a Kew Green-branded hotel in the UK, you will be familiar with the franchises we operate, which include Holiday Inn, Hampton by Hilton, Courtyard by Marriott and ibis Styles. We also manage two independent hotels – the Grand Brighton and the Richmond Hill Hotel. Kew Green is fast-moving,
entrepreneurial and bold with a strong business strategy. In 2015 the company was acquired by HK CTS Group – China’s largest travel corporation. With the support of HK CTS we have an ambitious UK and international growth
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plan and to support this we have opened a satellite office in Hong Kong. We believe that our company’s
success comes as a result of us nurturing outstanding people. Our diverse workforce is key to creating profitable hotels that deliver a great guest experience. Development is at the heart of
our values – we strive to train every employee every day and actively encourage career development for all. Building strong and loyal teams and getting people involved is essential to our success. In addition, we give back to the communities around our hotels and encourage all of our employees to join our fundraising efforts for our partner charity, Greenfingers. Our employees like working in our hotels. In our last employee survey over 87% of our employee respondents told us they were satisfied or very satisfied working for Kew Green, with
16 hotels scoring in excess of 95%. We celebrate excellence through our annual employee awards programme and recognise achievement and success at hotel, regional and national level. Whatever your current skill level,
we can further your career. As well as our general training programmes, which help to build our culture and reputation and development programmes to nurture tomorrow’s leaders, we have a number of bespoke programmes offering the opportunity to learn more about your chosen profession including our highly successful Chefs’ School. We offer competitive rates of pay,
tactical incentives, structured hours of work and access to a wide range of benefits and discounts, including many offered by our brand partners.
Contact us
jobs@kewgreen.co.uk www.kewgreen.co.uk
Case study
Alex Pritchard, chief executive officer Alex’s career progression is a great example of the opportunities hospitality has to offer. After his studies at Bournemouth University for a BA in International Business, Alex joined
Swallow Hotels in 2000. After Swallow changed hands and their hotels were rebranded, Alex held a number of sales, marketing and operational roles with Marriott Hotels. He took up his first general manager position in 2004 at a 50-room Courtyard by Marriott property and joined Kew Green soon afterwards when the Courtyard portfolio was acquired. From this point onwards Alex’s career progressed rapidly
as Kew Green’s expansion offered many new development opportunities. Firstly he progressed into an area manager role, overseeing four properties, and then became director of operations, responsible for 12 hotels in 2008. As the growth of Kew Green continued, Alex was promoted to managing director and chief operating officer before taking up the role of chief executive in May 2016. Alex has big ambitions for Kew Green and believes in
keeping great guest service, investment in people and strong returns for investors at the heart of his leadership.
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Case study Carlo Iulianella, hotel manager, Oddfellows On The Park
Oddfellows Hotels
Quirky, original and fun – do you have the imagination and ideas to keep up with this young hotel company?
Oddfellows was historically a global society for misfits – for those who didn’t conform to the more conventional professions. The artists and inventors, philosophers and dreamers all belonged to Oddfellows. We carry on that spirit by delighting in the unusual and creative. We’re independently owned and not afraid to challenge the norms in the way that we approach our business. Our hotels are housed in interesting buildings and locations and we revel in the history and stories that surround them. We began our story with a city centre Chester hotel, housed in a gorgeous Georgian townhouse, and opened our second hotel in spring 2017, in a Victorian mansion, in leafy South Manchester.
Chester
Chester is where the Oddfellows Hotels journey began. In 2012, Jonathan Slater renovated a restaurant and bar with rooms into a unique boutique hotel. Eighteen boutique bedrooms, four apartments, an award-winning restaurant, cocktail bar, stunning event spaces and a secret garden have followed. We’ve won architectural
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awards for our conversion. It’s a beautiful, eccentric and imaginative hotel with brilliant customers and a pleasure to work within.
The team Our team is small and impassioned. We have to have official job titles to define things, but we like an atmosphere where everyone pitches in whenever necessary. It means our junior team get involved in as many parts of the business as possible and they have the opportunity to learn everything we can teach them. There are a few of us in HQ that
handle the administrative side of things, like HR and marketing, but we’re regularly in the hotel and communication flows freely. If you join us, you can expect a lively atmosphere and a place where ideas are always welcome. We’re striving for innovation and difference in the hotel market and we’re looking for the people to help achieve that.
Why Oddfelllows? We’re a small collection with large aspirations, which means there is
huge potential to grow alongside the business in your role. We reward loyalty and, as a result, staff retention is well above the industry average. Your journey begins with your
induction, where you will have a chance to meet and see the existing team at work and learn the ropes the ‘Oddfellows’ way, continuing with personalised development plans and individual training programmes. For those with burning ambitions
and the talent to match, we will nurture, teach and fast-track you. Our senior team have experience in some of the top hotels and restaurants in the UK, so you’ll learn from the best. We offer all the usual benefits –
eye care, pensions, a generous holiday entitlement and more. We also offer discounted rates at our hotels for yourself and your friends and family, and these even extend to other Design Hotels™ across the world.
Oddfellows On The Park Early spring 2017 saw our second hotel open, set in the leafy enclaves of Bruntwood Park in a magnificent example of a Gothic Victorian mansion.
It’s a completely different hotel to
our first and its defined by the story of its past inhabitants. It feels rich and opulent, yet it has a very distinct connection to its local community, governed by its place within the park. It has 22 beautiful bedrooms, the Stud Room Bar, The Galloping Major restaurant, amazing event spaces that look over the park and – a first for Oddfellows – a salon de beauté, the Pigsty. The building has been carefully
restored with wonderful, original features and guests will feel the same sense of fun and British eccentricity that Victorians might have expected at a country house party. This is only the second Oddfellows hotel and it’s just the start of the journey. We expect our hotels to stampede across the country in the coming decade. Take the reins and join the adventure!
Contact us Oddfellows On The Park
www.oddfellowsonthepark.com/careers Oddfellows Chester
www.oddfellowschester.com/our-story/ positions-available
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Carlo joined the company in 2015 as food and beverage manager at Oddfellows Chester. He came from a five-star hotel with a Michelin-starred background and has been able to put his stamp on Oddfellows Hotels, placing a huge emphasis on training for the team and taking the time to make sure he inspires them with a passion for the food and beverage they serve. His passion and talent led
Carlo to take the lead on the opening food and beverage offering at Oddfellows On The Park, from the concept of the Galloping Major restaurant to designing menus alongside chef Ian Moss and curating a brilliant operations team. Two years on with Oddfellows
Hotels and Carlo is now hotel manager at Oddfellows On The Park, running a team of more than 50 staff. Carlo said: “Oddfellows
regards original and innovative thinking as really important. We can have an idea in the morning and have it implemented by the afternoon. It’s a very satisfying way to be able to work, as you get to see the fruits of your ideas come to life very, very quickly.”
Park Plaza
A diverse portfolio means a wealth of career opportunities, coupled with a comprehensive learning and development programme
Park Plaza is a dynamic and growing collection of hotels in some of the world’s great cities and resort destinations, where the location is special, the welcome is sincere, the service is exceptional and the guest is always appreciated and welcome. Here in the UK we have award- winning hotels, destination restaurants, bars and spas in London, Leeds and Nottingham, offering exceptional career opportunities, including sparkling event hosts, brilliant bartenders, food-loving chefs, reservations, meetings and events and finance staff – with lots of support to grow into supervisory and management positions. In our pursuit of excellence at Park
Plaza, we believe that as we inspire our team members, they’ll inspire our guests across the world. Every team member has a voice and we invest in our team members as they invest in us. We never forget that our team members are as individual as our hotels. It’s a fun and engaging work
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environment, where people love what they do and work together to achieve more. And remember every country in the
world has a hospitality industry, and the skills you learn with us are transferable, meaning that a career in hospitality can be the key to discovering new countries, new culture and the most vibrant, lively and fun people you’ll ever meet! Park Plaza. Be part of it.
PPHE Hotel Group We are a unique international hospitality brand enjoying an exclusive licence from Carlson Hotels to operate the contemporary Park Plaza Hotels & Resorts brand across the UK and Europe, and our wholly owned art-inspired and super-cool art’otel brand and destination-led restaurants create our global brand portfolio. We truly value our team member
relationships – fostering an environment with trust, respect, teamwork, enthusiasm, commitment and care to deliver our inspirational
“Our team members are as individual as our hotels”
guest experiences and to support our ambitious plans for growth. Our team members are passionate and proactive, consistently striving to uphold our mission of “Inspiring our guests through individuality and passion”. We are also proud of our
Responsible Business initiatives for local communities and international charity support – and with dedicated management support, there is no better place for a bright career in the hospitality sector. You can rely on one of Europe’s most exciting hospitality brands to support you along your journey. Uniquely PPHE Hotel Group.
Please email your CV to Stephen, Resourcing Manager at PPHE Group, on
sglover@pphe.com
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Case study PPHE Hotel Group’s you:niversitynext management development programme
As a you:niversitynext management trainee, you will have the opportunity to experience a variety of hospitality departments, both operational and administrative. You will be paired up with a
senior mentor, who will be your contact in reference for queries, thoughts, problems and decisions that you may want to discuss confidentially. The programme provides a
comprehensive learning journey designed to give you the most complete working knowledge possible of the hospitality industry. Here’s one of our management
trainee’s stories: I applied for the PPHE Hotel Group’s management
development programme because I wanted to push myself and was impressed by the company and what it has achieved – it was the perfect place to progress myself. I was originally a chef who
managed to progress to be the Player’s Chef of the Club, which I loved. Then I felt I needed a change to pursue my new goals, so I completed a hospitality management course, while working in the reception of an entertainment venue. What attracted me to this
programme was the range of departments covered. I believe if you want to be a hotel manager or higher, you should have a good understanding of all departments – and the application and selection process was impressive, as it gave everyone the best platform to shine.
136 Splendid Hospitality Group
Talent is top of the agenda for this UK hotel group, and it’s on the hunt for the next generation of hospitality stars
Do you want to create extraordinary experiences? Splendid Hospitality Group is one of the UK’s fastest-growing, family- owned hotel groups, with its people at the very heart of its success. The 20-strong hotel portfolio ranges
from luxury to no-frills, and includes the five-star Conrad London St James and York’s first five-star hotel, the Grand Hotel & Spa, which is currently undergoing a £15m redevelopment and is recruiting for new family members. Gemma Meale, Group Director
of People for Splendid Hospitality, says: “The ‘Splendid Hospitality Way’ is the foundation of our company culture and its success. Its purpose is simple: to impact lives, create extraordinary experiences, care, and to get better every day.” All Splendid family members have the potential to grow and develop themselves through a personalised development programme. There is a
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competitive rewards and benefits package, which includes discounted room rates in other Splendid hotels, the opportunity to gain qualifications up to degree level, a bike to work scheme and childcare vouchers. “A huge focus for 2017 is talent,”
explains Gemma. “The scope of opportunities within Splendid is a fabulous magnet for us. The Splendid family is diverse and inclusive, working with great partners, such as the Prince’s Trust and Springboard, to offer opportunities to those seeking to start a new career or to return to the workplace. We have also signed the Armed Forces Covenant to support those in the military seeking employment.” The Splendid culture champions and
“Our first responsibility is to our people. Without them, there is no Splendid story”
nurtures talent, which is evident from the many awards won across the portfolio, largely as a result of its exceptional staff. To help drive this further, Splendid has appointed Louise Phelps as Group Talent Manager. She says: “Our first responsibility is to our people. Without them, there is no Splendid story and there are no memories for our guests.” Part of its new approach has been the introduction of ‘The Big Game’. This has turned the otherwise boring induction process into a game that ensures every new recruit is welcomed into the Splendid Family and educated in a fun way. “We are a diverse workforce and are
proud to have developed some of the industry’s rising stars,” says Louise. “I am excited for us to continue to nurture them and discover new talent to join our growing portfolio of hotels.”
Contact us
www.splendidhospitality.co.uk/careers
Case study
Hollie Williams-Richardson, Learning and Development Manager
Hollie joined Splendid Hospitality in 2012, following the completion of her degree in tourism and management. Her first role was to assist in the opening of the Intercontinental London Westminster, which was rebranded as Conrad London St James in 2014. She was promoted to Senior Guest Relations
Manager in 2014, leading the guest relations department single-handedly. While Hollie loved operational roles, she had a real strength
in developing others and she went on to become Learning and Development Manager in 2015. She says: “As a result of one-to-one coaching, Splendid identified
my passion for people and learning. This allowed me to step into a new role where I could coach team members individually, using my years of experience.” Last year Hollie joined head office as Learning and Development
Manager. “This is an exciting step in my career, which has opened up opportunities to work across all the hospitality businesses in our portfolio,” she says. “I love being part of the Splendid Family. As the business grows, I feel like I grow with it, which makes the future very exciting.”
137 The Ritz London
With its legendary reputation for service and luxury, this iconic hotel brand needs no introduction
The Ritz London, the iconic landmark conceived by renowned hotelier César Ritz, first opened in 1906. The Ritz has taken its place among the great hotels of the world, and for 111 years has been home to the great and the good, the intelligentsia, the glitterati and thousands of discerning guests. Today the hotel is offering talented people the opportunity to join its world-renowned team of colleagues. In 2002, The Ritz became the first and only hotel to receive a Royal Warrant
“The hotel’s passionate team consistently offers the highest levels of personalised service, resulting in fantastic customer engagement”
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from His Royal Highness The Prince of Wales for services to Banqueting and Catering, and most recently The Ritz Restaurant was awarded a Michelin Star in the Michelin Guide Great Britain and Ireland 2017. The Ritz was also named Best Hotel in Europe 2017 at the annual Ultimate Luxury Travel Related Awards for the second consecutive year.
Our people You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality! With a reputation for legendary
service, The Ritz is committed to ensuring that excellence is delivered at every opportunity. The hotel’s passionate team consistently offer the highest levels of personalised service, resulting in fantastic customer engagement. This is achieved by a commitment to training and nurturing
talented individuals to develop future leaders of the industry. It’s our belief that it is vital to
invest in every employee to ensure that they have an enjoyable and rewarding career. We take great pride in the employee retention levels of our 360-strong team. Five per cent of the team have over 20 years’ of service at the hotel and our longest-serving employee has
Case study
Adriana Milea, executive housekeeper What is the best thing about your job? Serving people and getting to know them. Not only our guests, but our employees as
well. Serving is not a popular word nowadays, but it is the essence of what we do and are passionate about.
Who do you most admire in the business? Josie, my predecessor. She has been at the hotel for 40 years and she is an inspiration to me every day.
Where will your next step be? I don’t know yet. I love what I am doing and I believe The Ritz is the best place to be!
What would you say to someone wanting to follow in your footsteps? Working in the housekeeping department is not always easy, but it’s very rewarding in so many ways, especially when guests are happy with the service provided. Many people aspire to become leaders, but very few understand that it is not about you or for your own benefit. I believe we are trusted with people and we have to do our best to add value. The rest just follows.
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over 49 years of service! Each November we recognise and
celebrate long service anniversaries with an elegant reception where each person is presented with a gift from the hotel and a certificate of service to acknowledge their passion and dedication. We are looking for individuals to embrace our values and deliver Ritz-class service to our guests.
Do you have what it takes to become part of the legend of The Ritz Talent Team?
Contact us For further information on working for us, for current vacancies and details about The Ritz Academy, visit:
www.theritzlondon.com/ working-at-the-ritz/
70 bartlett mitchell 72 BaxterStorey 74 The Beaumont 76 Brend Hotels 78 Casual Dining Group 80 Compass Group UK & Ireland 82 Corinthia Hotel London 84 Dorchester Collection 86 Ego Restaurants 88 Elior 90 Exclusive Hotels and Venues 92 Firmdale Hotels 94 Fortnum & Mason 96 Gather & Gather 98 Green & Fortune 100 Hand Picked Hotels 102 Harbour Hotels & Spas 104 Harrison Catering 106 Hilton 108 Hotel Café Royal 110 ISS Food & Hospitality 112 Jumeirah 114 Kew Green Hotels 116 Lime Wood and The Pig 118 Malmaison Hotel du Vin 120 Mandarin Oriental Hyde Park London 122 Maybourne Hotel Group 124 Oddfellows Hotels 126 Park Plaza 128 Principal 130 Q Hotels 132 Red Carnation 134 Soho House & Co 136 Splendid Hospitality Group 138 The Ritz London 140 The Vineyard 142 Z Hotels
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