talented individuals to develop future leaders of the industry. It’s our belief that it is vital to


invest in every employee to ensure that they have an enjoyable and rewarding career. We take great pride in the employee retention levels of our 360-strong team. Five per cent of the team have over 20 years’ of service at the hotel and our longest-serving employee


Case study


Adriana Milea, executive housekeeper What is the best thing about your job? Serving people and getting to know them. Not only our guests, but our employees as


well. Serving is not a popular word nowadays, but it is the essence of what we do and are passionate about.


Who do you most admire in the business? Josie, my predecessor. She has been at the hotel for 40 years and she is an inspiration to me every day.


Where will your next step be? I don’t know yet. I love what I am doing and I believe The Ritz is the best place to be!


What would you say to someone wanting to follow in your footsteps? Working in the housekeeping department is not always easy, but it’s very rewarding in so many ways, especially when guests are happy with the service provided. Many people aspire to become leaders, but very few understand that it is not about you or for your own benefit. I believe we are trusted with people and we have to do our best to add value. The rest just follows.


139


has over 49 years of service! Each November we recognise and


celebrate long service anniversaries with an elegant reception where each person is presented with a gift from the hotel and a certificate of service to acknowledge their passion and dedication. We are looking for individuals to embrace our values and deliver Ritz-class service to our guests.


Do you have what it takes to become part of the legend of The Ritz Talent Team?


Contact us For further information on working for us, for current vacancies and details about The Ritz Academy, visit: www.theritzlondon.com/ working-at-the-ritz/


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