HR in hospitality The HR team works hard to support each of the team members, and no two days are ever the same, with a focus on recruitment, training, employee engagement, TUPE transfers and health and safety. Sally Grimes, a quality standards


Sally Grimes, quality standards manager


manager, began working at Pinewood Studios organising lunch as one of the onsite contract caterers for stars such as David Hasselhof and Madonna. She excelled and was soon organising functions as an area manager. As the company grew, she moved into a functional role as quality standards


manager, a role that she loves as it is project-based and leaves her heavily involved in ops by making a difference to our customers. Ingrid Newbould, the HR director, graduated and started out as


absolutely right. The hours are not for the fainthearted, though, with service beginning with breakfast at 7am and often going through to evening with events managed through our sister company, Inn or Out Events.


From assistant to executive The rewards can be great too: Ewa Gretkowska began her career as a hospitality assistant and today is one of our area managers, and Bozena Burczak transferred from being a deli assistant in a site to accounts manager in Egham. Today the founding owners are still intrinsically part of the business, working to promote the hospitality industry and help shape bartlett mitchell as one of the Best Companies to Work For – an award won five years in a row. The company has also won The Sunday Times Best 100 Companies to Work For three times, based on the feedback shared by our team in the annual survey. The company has strong eco credentials, having won the Sustainable Restaurants Award in 2017.


Contact us www.bartlettmitchell.co.uk


71 Ingrid Newbould, HR director


a trainee accountant before being bitten by the hospitality bug when the chief executive suggested she work some trial shifts. Ingrid gave up all ideas of bean counting and went onto become a unit manager before moving into training and HR. Both managers say that hospitality is hard work and always fun.


It’s a career where you can make things happen and get real job satisfaction. It’s best to start in the ops side of the business, so you understand the fundamentals before moving into a support role.


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