Case study


Marianne Philippou, general manager, BCU Conservatoire


Marianne graduated from BaxterStorey’s Graduate Momentum Programme in June, following nine months of intensive learning. Marianne has worked in the


Barista Academy We are passionate about great coffee. Our Barista Academy has helped to nurture talent, not just within our business, but across the industry. At this year’s UK Barista Championships, we led the way within the foodservice industry, with one third of the top 16 finalists being from BaxterStorey. The unique academy aims to inspire,


while educating about the history of coffee, the coffee bean journey, the importance of quality milk, machine maintenance, recipe management and customer service.


To find out more, please get in contact: recruitment@wshsupport.com @baxterstorey www.baxterstorey.com 0118 935 6752


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hospitality industry since the age of 16, graduating from university with a degree in psychology. She says: “Despite my degree, I knew I didn’t want a career sat behind a desk, and I had a real passion for the hospitality industry after working in hotels and restaurants for years.” Upon joining the programme, Marianne was immediately exposed to all areas of the business. “I had the opportunity to experience


roles across BaxterStorey, from the kitchens to front of house, operations and supply chain,” she explains. “The course was varied with both hands-on and classroom-based learning, and the structure helped me develop my skills and build on my strengths in preparing for a management role.” Marianne now works as general


manager at the newly opened Birmingham City University Conservatoire, a location in which she supported the mobilisation. Looking forward, Marianne says: “I would love to progress to operations management at BaxterStorey. With the mentoring and development opportunities available, I feel very much supported in working towards this goal.”


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