Case study
Maxime Blanchard, sous chef and diploma candidate (CDP)
In November 2014, Max joined ISS
as a CDP at HP Bracknell, under the tutelage of head chef Kyle Munt. Having worked hard for two years,
Cateys 2015 and the Cost Sector Team of the Year) ● ACE (Amazing Customer Experience): ISS Food & Hospitality’s customer experience programme ● Advantage Food & Hospitality: a welcome programme for new managers in the food and hospitality business ● Mentoring programme to encourage people to fulfil their true potential through matching skills and mindsets ● Opportunities to attend field trips to visit key suppliers across the country ● Overseas trips to world-famous food markets, such as Barcelona and Italy Career paths extend into all areas,
with opportunities in retail, finance, procurement and operations. A strong management development programme is in place to develop, grow and retain talent, and people are also given a chance to shine in bespoke senior management development courses. Joining ISS Food & Hospitality allows
you to work in a culture of development and growth, where the business strives to be the ‘world’s greatest service organisation’ by delivering that through remarkable food, remarkable people and remarkable service.
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general manager Jo Shaw and head chef Simon Graves put Max forward for a new learning and development course – The Diploma. This was developed inhouse through our craft training manager, David Bridge, and is designed to develop promising chefs. A year into the programme, Max took second place in the ISS Chef of the Year at our annual Food Excellence Awards. Max moved on to work at the
ISS head office in a new role of sous chef and helped with the mobilisation of our new head office, Velocity in Weybridge. By March 2017, Max and the other candidates had completed their year- long Diploma course, and took to the kitchens at Velocity. Using their new skills and knowledge, Max and the team produce breakfast and lunch, incorporating new MADE concepts, for our office staff and visitors. With the confidence and
knowledge gained from the Diploma, Max has now stepped up in a new supporting role to chef manager Lee Riley at Velocity, and continues to keep learning to further his abilities and career within ISS. Craft training manager David
Bridge says: “It has been great to see Maxime grow over the past 12 months through the Diploma programme. “I have gotten to know Max
well and to see him develop, make the most of his opportunities and achieve a promotion to our head office has been truly fantastic.”
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